Customer Sales and Service Representative
MoJo is a local, family-owned business and we’re looking for a SALES and CUSTOMER SERVICE representative to join our team. If you’re an organized, well spoken, and motivated looking for a position that will offer you professional growth in a range of areas including sales, customer service, marketing, social media, and learning about a small business operation, this could be the ideal job for you.

About Us
We provide outdoor pest control services to residential and commercial customers, ridding outdoor pests with an expertise in mosquito and tick control so our customers can enjoy their backyard, patio dining, and day care play.

We’re a locally owned and family operated company for 7 years and part of the Mosquito Joe franchising family, a nation-wide system of independent business owners. We have a unique and fun culture – and we want you to join us!

Job Description
The CSSR supports the owners and director of operations, and engages with customers in a sales, marketing and customer service approach in order to provide excellent customer service and educational information in response to service inquiries.

The CSSR should have strong phone communication skills, SALES and marketing skills, and have strong proficiency in computer data entry in order to maintain loyal customers. They should be well spoken and responsive with urgency to keep our customers loyal and happy with our satisfaction guaranteed services that we provide to them.

Benefits and incentives:

• Bonus and incentives based on sales success and obtaining company goals
• Customer referral bonuses- unlimited
• Employee referral bonus
• End of season bonus up to $1000 based on number of months employed for year.
• We are looking for part time hours (20-26 hours/ week) working 2-6pm weekdays; 1-2 Saturdays/month flex time with remote access
• Monthly company events
• Logo gear for office wear and marketing events provided
• Eligibility for 401K

Job type: Full time or part time during our season March through Mid November
Requirements:

• Excellent Customer Service and Selling skills
• Strong interpersonal, listening, and communication skills- verbal and written
• Phone sales experience a plus
• Computer skills with word, excel, Microsoft cloud, and franchise platforms
• Social media experience with Facebook, Instagram, and other platforms.
• Strong attention to detail to maintain customer accounts.

Responsibilities:

• Provide superior customer service and communication
• Sign customers up for our services and ability to differentiate our expertise from the rest of the competition through our MoJo Advantage
• Manage and execute customer sales process via phone and online sales applications.
• Extremely responsive to directly with customers either by telephone or email to respond to customer inquiries.
• Set up new customer accounts
• Keep records of customer interactions and transactions
• Maintain customer databases
• Marketing in the community
• Managing social media and marketing
• Participate in team meetings
• Ability and willingness to work flexible hours

Job type: Full time or part time during our season March through October
Education and experience:

• High school diploma, general equivalency diploma (GED) or equivalent
• Competent computer skills including Google Mail and MS Office suite (MS Word, Excel, etc.)
• Knowledge of administrative office processes preferred
• Phone sales experience preferred, not required

Job Type: Part-time

Pay: $17.00 - $20.00 per hour

Expected hours: 20 – 28 per week

Benefits:

• 401(k)
• Flexible schedule
• Paid time off
• Referral program

Compensation package:

• Bonus opportunities
• Performance bonus
• Uncapped commission
• Yearly bonus

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person