This recruitment will establish an eligible list to fill current and future vacancies.

About the Montgomery County Department of Police (MCPD)

Our mission is to safeguard life and property, preserve the peace, prevent, and detect crime, enforce the law, and protect the rights of all citizens. Committed to working in partnership with the community to identify and resolve issues that impact public safety and committed to providing the highest quality of law enforcement services to the community with the goal of enhancing the quality of life within Montgomery County.

WHAT YOU’LL BE DOING:

MCPD is seeking an Information Technology Technician III to support the Department’s mobile data component of the County Public Safety Data Systems (PSDS) and County Enterprise desktop/laptop environment. This position will provide input as to the operation, management, and performance of both the desktop and mobile data systems. This position requires high troubleshooting, documentation, and communication skills.

In addition, this position is responsible for providing customer support in person, remotely, and at alternate locations in Montgomery County.

Other duties and responsibilities may include, but are not limited to:

• Supporting the configuration, installation, and interfaces with dozens of County systems and departments.

• Supporting hardware and software and must follow processes, document actions and follow-up, and contribute key learnings back to the department to assure cross knowledge in the agency.

• Researching and testing new products

• Providing evaluation writeups

• Working closely with other members of the Police Technology Department.

ADDITIONAL INFORMATION:

This position may serve as technical team lead in specific projects and be responsible for the delivery of a team of technicians for the installation and upgrades.

This position is REQUIRED to work shift work in supporting a 24/7 department.

To ensure a positive workplace and to comply with federal, state and County laws, the incumbent is responsible for completing mandatory trainings within the first three to six months or within a specified timeframe.

For information about Montgomery County Government’s comprehensive benefits package, please visit the MCG Total Rewards webpage and check out our competitive benefits!

OHR reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position/IRC.

Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to OHR@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on Eligible List as a "Lateral Transfer" candidate and may be considered for interview.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.

Experience: Three years if experience in technology support and technician work, at least one (1) year of which must have been at a progressively responsible level involving the use of specialized knowledge, skills and abilities in complex technology support activities such as LAN administration, web page enhancements, troubleshooting, software administrations, and/or mainframe operation.

Education: Completion of high school or High School Certification of completion recognized in the State of Maryland.

Equivalency: An equivalent combination of education and experience may be substituted.

Physical Abilities: Ability to lift boxes containing computer support items and equipment such as printer, computers, modems and monitors up to 50 pounds.

There are NO Preferred Criteria Assessments. All Applicants will be reviewed by the Office of Human Resources (OHR) for minimum qualifications. Those applicants who meet minimum qualifications will be rated “Qualified”, placed on the eligible list, and may be considered for an interview. Employees meeting minimum qualifications of the same grade or higher will be placed on the Eligible List as a “Transfer” candidate and may be considered for an interview.

Preference for interviews will be given to applicants with experience in the following.

• Experience analyzing technology-based problems quickly, establishing a viable course of action and taking appropriate action to resolve the issue.

• Experience in Police Department or other structured environment with a clear chain of command.

• Police Specialized technologies such as mobile video, body camera, Taser, Radios, cell phone and LPR.

• Experience developing procedures and policies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.