This position will supervise all daily operational processes and resources (employee and supply) using a lean philosophy to ensure efficiency, consistent improvement and lean financial operation. Responsible for the supervision and direction of registration, insurance verification, data collection and front-end processing of cash collection. Acts as a patient advocate for patient concerns. Monitors waiting times for patients, communicating consistently to them. Supports and resolves physicians' operational needs while in session.

RESPONSIBILITIES:

• Assist the administration in the provision of the Operations Manager and support to the department in alignment with the mission of the department and that of medical center.
• Monitor the registration process of clerical associates.
• Ensure that staff is collecting all necessary authorizations and referrals. Administer departmental deferral policy.
• Responsible for daily cash collections and ensuring that payments are collected at point of service, secured, reconciled, posted and deposited in a timely manner.
• Oversee the day-to-day operations of the department to resolve employee conflict and ensure that customer satisfaction is kept.
• Attend meetings and join teams, which will benefit the staff, department and customers.
• Identify systemic and/or recurrent problems and make recommendations on proposed resolution to Operations Manager.
• Staffing Schedule Coordination
• Monitor and supervise staff. Enhance staff development, productivity and training.
• Responsible for recruiting, terminating, performance evaluations and issuing disciplinary notice to associates when appropriate.
• Maintain proper inventory of medical and office supplies.
• Work closely with support staff to expedite and improve patient flow.

REQUIREMENTS:

• High School Diploma/GED required; Bachelor's Degree preferred.
• Minimum 3 years relevant work experience.
• Proficient computer skills, specifically EPIC or related EHR.
• Ability to address physical and emotional needs of adult, geriatric, and pediatric patient populations; ability to meet patients' needs and ensure patient satisfaction.
• Knowledge of insurance company interactions, referrals and authorizations.

Department: Orthopedic Surgery Bargaining Unit: Non Union Campus: EINSTEIN Employment Status: Regular Full-Time Address: 1250 Waters Place, Bronx
Shift: Day Scheduled Hours: 8 AM-4:30 PM Req ID: 217313 Salary Range/Pay Rate: $62,400.00 - $68,999.97

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

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