Description

As the customer communication leader, Moneypenny supports businesses of all shapes and sizes across the UK and US with call answering, live chat, and bespoke intake services. Moneypenny's People as a service offers employee advanced tech solutions to superpower our amazing, highly trained team. Looking after millions of great conversations across multiple channels, Moneypenny delivers outstanding service to clients' customers every year! With Moneypenny, you’re not a number. You’re a unique and amazing individual who makes a real difference. And you’ll always be supported - from celebrating personal milestones and those special days, to our many perks and benefits (including healthcare and 401k plan), awesome career advice and progression opportunities.

As one of our special Moneypenny Receptionists, you will undergo comprehensive training that will give you all of the skills you need to become a vital cog in the Moneypenny machine.

You will be representing Moneypenny to a portfolio of clients, as well as representing those clients too – impressing their callers by putting your amazing customer service and relationship building skills to good use!

Qualifications

• Promptly and efficiently handing inbound phone calls and relaying messages to clients, ensuring clients never miss a call
• Entering caller information into our system accurately
• Fabulous attitude toward delivering an exceptional customer experience
• Data entry skills, must be able to type a minimum of 35 wpm
• Familiar with Microsoft Office Suite to include Outlook and Teams
• Delivering the highest level of customer service to clients at all times
• Available to work holidays and weekends (you will always work one Saturday or Sunday every other week.
• Promptly and efficiently handing inbound phone calls and relaying messages to clients, ensuring clients never miss a call
• Entering caller information into our system accurately
• Fabulous attitude toward delivering an exceptional customer experience
• Data entry skills, detailed oriented, ability to adapt to change
• Great oral and written communication and multi-tasking skills
• Delivering the highest level of customer service to clients at all times
• Available to work holidays and weekends (you will always work one Saturday or Sunday every other week)
• Fluent in Spanish is a plus.