Job Description

Job Description

Schedule, maintain, and manage all appointments for Providers.

• Re-schedule all No Show appointments daily.
• Cancel and reschedule all appointments when a Provider calls out.
• All patient demographic and structured data should be updated as required daily.
• Keep track of all patients waiting to be seen.
• Check client insurance status on a daily basis and update insurance status in ECW.
• Scan / make a copy of the patient’s insurance card / ID into their ECW chart.
• Answer all incoming calls and route them appropriately.
• Manages and controls confidential documents including personnel, in / out going correspondences, institutional and historical documents.
• Collect co-payments, prepare deposits for finance, and distribute metro cards.
• Scan all labs, and all patient documents into patients ECW account daily.
• Coordinate and order supplies necessary for department operation.
• Email all residential counselors before 3pm, and call residences / clients two days before scheduled appointments.
• General office duties, including but not limited to filing incoming correspondence, dissemination information to appropriate parties and maintaining files that contain patient’s applications in accordance with office procedures.
• Ensure confidentiality of records is maintained as per regulations.
• Serve as a liaison between Health Services, and other VIP modalities and outside agencies.
• Maintain good working relationships with all staff, clients and visitors.
• Additional duties as assigned by the Clinical Director.
• Attends all meeting and annual in-services as required or mandated.
3 days ago