JOB FUNCTION:

Qualify, inform and assist low-income households with Housing programs to help them save money, alleviate poverty, achieve self-sufficiency and/or improve living conditions. Conduct administrative office duties associated with the same.

ESSENTIAL FUNCTIONS:

• Provide customers with information, applications and application assistance for all relevant Housing programs.
• Educate customers about Agency Housing services and eligibility.
• Incorporate a Trauma Informed Care approach to program delivery.
• In daily assignments, demonstrate a commitment to a continuum of care.
• Conduct outreach for Division and Agency programs.
• Process and manage applications, purchase orders, invoices, priority applications and wait lists.
• Input and maintain customer information in Agency/Division data systems.
• Assist with efficient and effective management of Division records.
• Track and report agency inventory.
• Manage upkeep of and track equipment, computer systems, supplies, etc. according to Agency policies.
• Perform routine cleaning of workspace and report any issues affecting safety.
• Attend and participate in required trainings and meetings.
• Adhere to Agency policy regarding breaks, leave, tardiness and absences.
• Complete all paperwork correctly, neatly and on time.
• Follow directions of supervisory personnel and work cooperatively with team.
• Understand Agency mission to integrate services, recognize family needs, and make appropriate referrals for services which can help customers out of poverty.
• Treat co-workers and customers with respect, flexibility, and professionalism and consider their input when solving problems.

ADDITIONAL RESPONSIBILITIES:

• Be adaptable to change and Agency growth.
• Perform other duties as requested by managers and/or Housing Director.

QUALIFICATIONS:

• Basic computer literacy in email, word processing and internet navigation.
• Knowledge of Weatherization and EmPower New York guidelines and application processes preferred.
• Able to work as a member of a team or independently.
• Able to effectively communicate with co-workers, the public and low-income families from diverse backgrounds and maintain accurate records.
• Reliable transportation to and from MVCAA agency offices.
• Basic literacy skills.
• Knowledge and experience working with people with low income and diverse cultures.
• Must be able to move up to 25 pounds.