Modern Spare is a local small business looking to hire a Full time Technical Sales Representative to actively help grow our organization and become directly involved in the company’s success. This job is for you if you value a flexible schedule and are self motivated.

We value ambition but also enjoy a fun and relaxed work environment. We are primarily an ecommerce company that specializes in producing and selling specialized high end auto parts worldwide. An interest and understanding of cars is very helpful, but not required. The ideal candidate will be self disciplined, organized, and highly motivated.

Being a smaller company a team member will often wear “multiple hats” and must have the ability to solve problems and think critically. This being said, we are a rapidly growing company with significant opportunities for employee advancement. This position offers the ability to transition into higher level responsibilities if desired. Given the nature of our business we offer a highly flexible schedule with the ability to work various hours. This position is ideal for a student or those needing a flexible schedule.

What to Expect From Us:

- Pay based upon performance. Motivated and efficient applicants can expect to earn $15-$17 per hour.

- Frequent company activities. We like to have fun and have a great environment.

- Flexible schedule.

- Casual dress code

-The ability to work extra hours when desired

- Opportunity for growth. With being an expanding company there are significant opportunities for advancement

Earn commissions!

Duties/Responsibilities:

• Responds to Customers regarding new and existing products (including features, pricing, common issues, etc)
• Provide support in troubleshooting and determining the source of customer problems. Respond to customer issues in a timely and effective manner whether by telephone, email, or chat.
• Identify, research, and resolve customer issues.
• Interface with engineering and technical teams to determine long-term solutions to frequent technical problems using the bug tracker or email to alert team of new issues
• Maintain thorough understanding of all products
• Complete call logs, RMA’s and reports using Asana.
• Work with other teams within the company to ensure our customers experience unmatched service levels
• Conduct outbound calls or email with answers (RMA status, pricing, technical questions)
• Learn customer uses of products and assist with verifying that their applications work as expected
• Help answer questions regarding fitment of products and help place sales orders.

Qualifications/Required Experience:

• Excellent written and verbal communication skills.
• Ability to maintain concentration while on the phone for 6-8 hrs per day
• Availability to work Monday through Friday
• Strong customer service skills
• Must work as a CSR for at least 3 months or be certified in CSR requirements.
• One year of customer service/technical support experience preferred
• General knowledge of automotive mechanics. Brakes, Wheels, and tires.
• Demonstrate high level of dependability
• Proficient with MS Excel and MS Word. Computer literate with the ability to learn customer service software applications
• Ability to work in a team-oriented environment and learn new ideas/methods quickly

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Work from home

Compensation package:

• Bonus opportunities
• Commission pay
• Uncapped commission

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Travel requirement:

• No travel

Experience:

• Technical sales: 1 year (Preferred)

Ability to Commute:

• Ogden, UT 84401 (Required)

Work Location: In person