Customer Service Representative

Duties:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and complaints in a professional and timely manner
- Analyze customer needs and recommend appropriate products or services
- Process orders, returns, and exchanges accurately and efficiently
- Upsell additional products or services to maximize sales opportunities
- Maintain accurate customer records and update information as needed
- Collaborate with other team members to resolve customer issues effectively

Skills:
- Excellent communication skills in both English and Spanish (bilingual/multilingual preferred)
- Strong customer service orientation with the ability to handle difficult situations with empathy and professionalism
- Proficient in outbound calling techniques to engage potential customers and drive sales
- Ability to analyze customer needs and provide appropriate solutions
- Sales-oriented mindset with the ability to upsell products or services
- Strong problem-solving skills to address customer inquiries or concerns effectively

PLEASE NO PHONE CALLS.

Job Type: Full-time

Pay: $17.50 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person

Ability to Relocate:

• Clearwater, FL 33762: Relocate before starting work (Required)

Work Location: In person