Salary: See Position Description
Location : Clearwater, FL
Job Type: Full-time
Job Number: 2024-00149
Department: Gas System
Division: CG CUSTOMER SERVICE
Opening Date: 03/03/2024
Closing Date: Continuous
THE CITY OF CLEARWATER IS AN EQUAL OPPORTUNITY EMPLOYER
Position Description

ENTRY SALARY: $38,115.00
POSITION OPEN UNTIL FILLED
Under general direction, the Customer Service Representative I is responsible for engaging, working with, and responding to various customer concerns, questions, and requests in office or field environments regarding commercial or residential utility services.
Current recruitment is for our Gas Department.
Duties and Responsibilities
Essential Functions :Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Essential duties and responsibilities may include, but are not limited to, the following:

• Answers telephone calls, receives the general public, and provides information or referrals regarding departmental and City services and operations.
  
• Explains, communicates, and relays departmental and City policies, procedures, and applicable rules and regulations to the public via personal contact, telephone conversation, or written correspondence.
  
• Receive, processes, and reviews applications for utility service, building permits, occupational licenses, or employment; interprets codes, regulations, and procedures to applicants and customers.

• Communicates and explains rates or fees, enters requests for service, and maintains accurate records and service files; creates and resolves a variety of service orders and repair issues for customers.
  
• Resolve billing problems, receives payments, and tenders receipts in office and field environments.
  
• Handles payments, credit card payments, and other cashiering tasks; verifies monies and maintains accurate cash drawer.
  
• Prepares receipts for deposit and connection fees; prepares and processes work orders and transfer forms; posts, checks or verifies data and corrects inaccuracies.
  
• Communicates with Utility customers to collect payments on delinquent accounts or makes necessary arrangements for repayment by telephone, written correspondence and/or in person.

• Examines, evaluates, and reviews accounts receivable and various computer data bases to determine if delinquent payments have been made; performs general collection work, delivers written delinquent notices, and discontinues services for nonpayment.
  
• Performs routine service connects and disconnects for water customers and gas customers; utilizes computer terminals to enter and receive data; maintains, coordinates, and organizes departmental records and files; enters parts for installation jobs and ensures all permits are attached and prepared.
  
• Compiles, drafts, and types bills and correspondence; audits, reviews, and monitors account records in response to customer requests or to track payment of accounts receivable.
  
• Screens, evaluates, and recommends applicants for employment, answers questions regarding position openings, and explains entrance examination procedures.
  
• Performs other duties as assigned.

Minimum Qualifications
Licenses , Certifications , and Equipment :
A valid State driver's license is required.
Education and Experience:
High School Diploma, High School Equivalency Diploma or G.E.D. Certificate, some college preferred PLUS one (1) year of clerical office and/or customer service experience; OR an equivalent combination of education, training, and experience maybe considered.
Supplemental Information
Knowledge of -

• Modern office procedures, practices, and equipment
  
• Word processing, spreadsheet applications, and related automated office equipment
  
• Business English, arithmetic, and fundamentals of bookkeeping
  
• Customer service records, billing, payment processing, and account collections
  
• Water and gas meters

• Office practices, procedures, and equipment
  
• Record keeping, report preparation, filing methods, and records
  
• General office policies and procedures; computers and general office equipment
  
• City Ordinance

Skill in -

• Reading meters
  
• Interpreting City policies and procedures
  
• Using various tools and equipment to perform readings

• Communicating and engaging with the public; deescalating customer service situations
  
• Establishing and maintaining strong office relationships
  
• Operating a computer and related software

FULL TIME EMPLOYEES ONLY RECEIVE:
Health and Wellness initiatives •100% employee health care coverage •Option for dependent health care •Life Insurance •Optional Dental, Vision, AFLAC •Employee Assistance Program (EAP) •Retirement -General Employee Pension Plan •Voluntary Tax-deferred 457 Plan •Paid holiday, vacation, sick leave plans •Competitive Salaries •Tuition assistance •Training and development opportunities •Travel compensation •Military leave •Bereavement leave •Discount coupons •Service and employee recognition awards
PART TIME EMPLOYEES ONLY RECEIVE:
Paid holiday, vacation, sick leave plans •Employee Assistance Program (EAP) •Competitive hourly rates •Flexible schedules •Training and development opportunities •Discount coupons •Service and employee recognition awards
SEASONAL, VARIABLE, TEMPORARY, EMERGENCY EMPLOYEES RECEIVE NO BENEFITS.
01

What is your highest level of education?

• Masters Degree or higher
• Bachelors Degree
• Associates Degree
• High School Diploma or GED Certificate
• Completion of 10th grade
• Less than 10th grade education

02

What level of Driver's License do you currently possess?

• CDL A
• CDL B
• Regular (E)
• ID Only
• Out of State
• None of the above

03

How many years of experience do you have in clerical office work or customer service related tasks?

• No Experience
• 1-2 years experience
• 2-3 years experience
• 3-4 years experience
• 4 or more years experience

Required Question