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MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our "Mission First" orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.
Position Title: Incident Manager
Salary: $85 - 95K Annually
Schedule: 4 TEN Hour Days - Tuesday to Friday - 10:30pm to 9:00am
The Major Incident Management Group is a team within VA that manages high-priority incident calls affecting major IT systems. The team provides high-level technical support to facilitate the calls and efforts in resolving the problem and gathers information on the problem status and resolution steps to report to VA senior leadership.
As an Incident Manager on our team, you have the chance to use your hardware and software capabilities along with communications and team building skills to lead technical teams coming together to solve high priority/critical outages at the VA. As part of a two man Incident Management team, you will work with system owners, application development and infrastructure support teams to investigate and diagnose system problems and defects and evaluate mitigation alternatives to bring systems and infrastructure back online. Your responsibilities include: setting up the Triage call when a high priority incident occurs, notifying and tracking that all required technical teams are present, leading the triage discussion following a script to capture the pertinent status information and coordinating discussions (as well as de-escalating finger-pointing) between technical teams as they work to diagnose the issue and develop mitigation options. You and your Incident teammate will also capture all of the pertinent information discussed on the call for the record and develop status emails/documents to keep Leadership apprised of the current effort.
Grow your skills by merging system knowledge and the use of modern system monitoring tools to improve VA enterprise reliability and improve the quality of services provided to veterans.
This is your chance to develop your skills in enterprise-level triage and incident resolution while gaining experience in VA system infrastructure. This work includes support during weekends or holidays as required.
Key Role:
Nice If You Have:
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Full Time
Business Services
$109k-139k (estimate)
03/20/2024
05/19/2024
mks2.com
LAKEWAY, TX
100 - 200
2008
BRENDAN MULLEN
$10M - $50M
Business Services
Founded in 2008, MKS2 Technologies has helped Federal government customers design, implement and sustain mission-focused IT solutions focusing on cyber security support, enterprise application development, and instructional design and training. MKS2 is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Austin, Texas, with regional offices in Colorado Springs, CO, Monterey, CA, Portland, ME, and Washington, D.C. Our full-time staff works on Federal services contracts in 27 states and the District of Columbia to provide mission-critical support to the Department of Veteran...s Affairs, The U.S. Army and the U.S. Navy.
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The job skills required for Incident Manager include Incident Management, Leadership, Triage, Troubleshooting, Written Communication, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be an Incident Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Incident Manager. Select any job title you are interested in and start to search job requirements.