What you will do. Run end-to-end incident management: monitor alerts, lead bridge calls, drive root cause, coordinate teams, and close out problem records. Review past incidents to identify false escalations or missed early detections. train support teams on improved handling and escalation criteria. Partner with app, infra, and leadership teams to refine alerting, escalation flows, and communication during high-impact events. Who you are. 2–5 ye...
