IT Incident Manager

What you will do:

• Run end-to-end incident management: monitor alerts, lead bridge calls, drive root cause, coordinate teams, and close out problem records.
• Review past incidents to identify false escalations or missed early detections; train support teams on improved handling and escalation criteria.
• Partner with app, infra, and leadership teams to refine alerting, escalation flows, and communication during high-impact events.
  
  
  

Who you are:

2–5 years hands-on incident management experience (triage, escalation, major-incident command) with ITIL processes and tools such as ServiceNow, PagerDuty/OpsGenie, Nagios/DataDog.

• Strong ability to manage up and align with leadership; comfortable pushing back and driving correct incident-response decisions.
• Self-starter with experience delivering technical incident-management presentations and guiding teams on proper escalation paths.
• What’s Next: Please email your resume directly to Jennie: jfarmer@provenrecruiting.com if you are interested.
  
  
  

Location: Austin, TX onsite 5x a week

• What does this position pay? Compensation is determined by several factors which may include skillset, experience level, and geographic location.
  
  
  

The expected range for this role is $80-105/hr Please note this range is an estimate and actual pay may vary based on qualifications and experience.

• Diversity Note: We actively support and promote people of various background from race, religion, gender to geographical area, university, lifestyle, and personality type. Proven recruiting is minority-owned, majority women and is a strong advocate for diversity and inclusion in the community.
• Apply Today!
  
  
  

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