MOL Consolidation Service, one of the world's largest 3PL and NVOCC organizations, is looking for a Customer Service Representative in the Atlanta, GA area. 
ABOUT THE COMPANY:Mitsui O.S.K Lines, Ltd. (MOL) has the world's largest ocean shipping fleet. Through various different subsidiaries, MOL operates specialized bulk carriers for iron ore, coal and wood chips; tankers and transport crude oil and LNG; car carriers; cruise ships; ferries and coastal liners; and container ships that deliver a variety of finished products as part of the largest and most diverse global network of liner and logistics services. 
MOL Consolidation Services (MCS) is a subsidiary of Mitsui O.S.K Lines, Ltd and was established in 2003 to bring value to customers through innovative and customized supply chain solutions. A member of the MOL Group and part of MOL's logistics division, MCS was founded, in response to rising demand from retailers in the U.S. and Europe for PO management and specialized loading of containers at origin in order to attain higher equipment utilization. Soon after its inception, the company introduced other value-added services such as product labeling, barcode scanning, and cargo inspection. For more information; you can visit www.molconsolidation.com.
PURPOSE: 
The Customer Service Representative is responsible for providing support to the Sales team. This position serves as the primary contact for the external Customers. Responsible for achievement of customer satisfaction goals by providing information;,attending to customer requests and queries, appropriately communicating customer requirements and effectively relaying pertinent information to the customer regarding their shipment.
JOB DUTIES: 

• Answer incoming phone calls and email, provide customers with information regarding bookings and routing of cargo. 
• Proactively provide shipping status, sailing schedules, booking confirmations and notify customers of any delays regarding arrival, delivery or dispatch of shipments. 
• Experience providing customer service to internal and external customers, including meeting quality standards for customer service.
• Knowledge of import and export regulations, international and domestic transportation modes and providers.
• Work closely with Sales to respond to customer needs. Provide customers with rates for shipment moving under NVO service and communicate with appropriate teams. 
• Handle billing and freight payment confirmation, including follow up with customers regarding outstanding invoices. 
• Facilitate completion and retention of all applicable cargo-related documentation (including vessel load lists, Bills of Lading & manifests). Work with company web-based documentation system. Keep tariff filing and service contract filing current.
• Ensure Standard Operating Procedures are written and available for each account serviced. Follow SOP in performance of all operational processes
• Track cargo receiving, coordinate with overseas offices, agents, customers and domestic vendors for timely shipments in assigned accounts
• Facilitate Customs clearance confirmation and cargo release
• Create pre-load lists / loading confirmations
• Manage customer relationship in assigned accounts, address customer concerns, trouble shoot errors, provide timely feedback on service failures and follow up on escalations
• Candidate must possess a strong team work attitude
• Complete manifest corrections and issue documentation releases
• Provide ETA/ATA and ETD/ATD updates to customers
• Process brokerage invoices and payments
• Work closely with Sales to respond to customer needs.
• Ensure compliance with FMC filings and AMS filings
• Maintain general office filing, booking recaps, and folders on company server, run and reconcile ad hoc reports as needed. 
• Assist with general training of other staff members as required. 
• Travel: On occasion 2-3 days in length

QUALIFICATIONS:

• Bachelor's degree preferred, but not required
• Prior shipping industry experience strongly preferred
• Proficiency with Microsoft Office (particularly Excel) and Outlook required
• Must have experience with high email volume ( 200) & heavy workload with overnight response needed
• Ability to prioritize and multi-task; ability to adapt to change
• Strong organizational and time management skills
• Ability to build good working relationships with customers, as well as coworkers; "Team Player" mentality required
• Strong problem-solving and communication skills.
• Ability to read, analyze and interpret verbal and written request and directions
• Must have the ability to compose letters, memos, emails and other written documentation clearly and concisely.
• Be able to present one's self in a highly cooperative and professional manner with both internal and external customers, vendors and government officials.
• Must be comfortable speaking & training in front of small groups.

BENEFITS:MOL offers a wide variety of great benefits including:

• Highly competitive plans; Medical, Dental & Vision with a Wellness Bonus Program
• 100% Company paid Basic Life Insurance, Short Term Disability with salary continuation & Long Term Disability
• 401(k) Retirement plan with a lucrative matching program!
• Employee Assistance Program
• Time Off; Vacation, Sick, Floating Holidays
• 10 Company Paid Holidays per year

Come join our team!
MOL is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualification, merit, and business need.