You haven't searched anything yet.
At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech!
Job Overview
The Mitratech Support team's goal is to be passionate about customer success, by providing world-class application support and upgrade assistance through problem-solving, communication, and continuous improvement. The Technical Consultant-Support will provide a hybrid level of customer service and project management to ELM Clients. TeThey will collaborate closely with our worldwide team of skilled Support Engineers, System Administrators, and Developers to rapidly resolve software issues and quickly address customer requests. These activities may include troubleshooting software issues, assessments, testing, configuration, recurring client meetings, and training for our clients. The Technical Consultant works under the direction of the Support Manager but may also be required to lead small to medium engagements and work directly with clients. Serve as an escalation point to Customer Support Representatives and provide mentorship to engage a successful team. Successful candidates must possess excellent communication, analytical, and problem-solving skills along with strong technical acumen to deliver the highest level of problem resolution and service excellence.
Essential Duties & Responsibilities:
Requirements & Skills:
Desired Skills:
Education:
Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level.Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee's I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit:
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
We are an equal opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. To learn more, please visit Equal Opportunity Office at https://www.eeoc.gov/.Full Time
$74k-92k (estimate)
03/17/2024
05/16/2024