Job Title: Front of House Manager
The Manager is a friendly, organized, and energetic leader. The Manager assists the AGM and GM in overseeing all operations of the restaurant, they assist with the planning, organizing, training, and leadership necessary to achieve objectives in sales, costs, employee retention, food quality, cleanliness, sanitation, and above all ensure a positive guest experience.
Duties and Responsibilities:
Develop and maintain a comprehensive knowledge and understanding of MTJ and its standards, procedures, products and services
Ensure guest satisfaction and inspire a team to strive for the same putting hospitality at the forefront of operations
Ensure product quality and menu item accuracy
Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
Respond efficiently to customer questions and complaints
Count money and effectively settle the drawer at the end of the night
Protect guests and the establishment by knowing and following sanitation, safety, and alcohol control policies
Assist with the maintenance of food, liquor and equipment inventories
Place orders for food, liquor, equipment, and supplies when needed
Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with MTJ’s receiving policies and procedures
Assist with training programs, resolve personnel problems, help with hiring and termination decisions, and evaluate employee performance
Administer prompt, fair, and consistent corrective action for any violations of company policies, rules and procedures
Administer thoughtful and comprehensive staff reviews when applicable
Attend and contribute constructively to weekly manager meetings
Review P & L’s, Toast reports or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement
Assess and arrange for building and equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control
Embrace the teamwork philosophy of MTJ by coordinating and assisting fellow employees to meet guests’ needs and support the operation of the restaurant
Continually strive to develop staff in all areas of managerial and professional development
Qualities of a Manager:
Strong leadership, motivational, and people skills
Computer literacy, including strong knowledge of POS systems
Ability to communicate openly and clearly
Ability to keep calm under pressure
Friendly and energetic demeanor and personality
Critical thinking and problem solving skills
Team player
Requirements:
At least 2 years restaurant experience
Completion of MTJ Manager training modules
Achieve a passing score on the ServSafe exam
Read and understand English language
Clean and hygienic appearance
Expected to work 45-50 hours per week
Ability to work nights, weekends, and holidays