As a Lending Officer, your primary mission is to deliver a best-in-class customer experience by helping customers assess their financial situation, select the best loan product and guiding them through the mortgage loan process to lead to on-time closings. 

Essential functions:

• Deliver a best-in-class customer experience to all customers
• Contact customers through inbound and outbound calls via company provided leads and marketing resources
• Assess customer needs and financial situation and structure loan offers to help guide the customer to select the best loan product for them
• Accurately input borrower information for a complete loan application and continue to maintain an accurate borrower profile within the CRM &/or LOS throughout the loan transaction 
• Collect borrower qualification documentation and review to verify that supporting documentation matches the application to ensure a complete loan submission to processing
• Communicate clearly, frequently and effectively with borrowers to seamlessly guide them through the loan process
• Partner with customer relationship managers to resolve problems, qualification issues or conditions throughout production and fulfillment process
• Operate with a goal to meet and exceed customer expectations 
• Operate in a manner that promotes loan quality and compliance with lending laws
• Maintain loan production and quality performance at or above required goals 

Competencies:

• Subscribe to a no drama workplace
• Subscribe to the mission of creating a truly customer and team member centric environment
• Love to come into work every day and win
• Strong phone skills, easily building rapport and connection with customers
• Highly motivated, enthusiastic, self-starter with ability to work as a team player
• Excellent written and verbal communication skills
• Strong problem solving and creative thinking skills
• Ability to work in a fast-paced, multi-tasking environment and manage to multiple deadlines
• Strong organization, follow through and time management skills
• Excellent attention to detail with commitment to accuracy and quality
• Ability to learn and adapt to guideline changes
• Flexibility to work up to 50 hours per week which may include some weekend hours

Education and experience required:

• Licensed Loan Originator compliant with NMLS SAFE Act and actively hold 3 or more licenses 
• 2-3 years of sales experience in high volume call center
• Ability to correctly and accurately structure and price loans
• Extensive knowledge in the following loan programs/products: Conventional, FHA, VA, refinance and purchase (a plus - Jumbo, Non-QM), HELOC, Seconds
• Basic proficiency in Microsoft Office products (Excel, Word)
• Bilingual (read, write, speak) in Spanish, a plus

Skills required:

• Positive attitude and approach
• Microsoft Applications (MS Office, Excel, PowerPoint, and Outlook)
• Excellent organizational skills