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***Hourly pay is $17-$18
Front Office Associate
About us
For over 70 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss.
JOIN OUR TEAM!
We’re looking for a driven individual who is passionate about helping others to become our next Front Desk Associate!
As a Front Desk Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.
Individuals with experience in customer service or office administration as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.
Responsibilities:
· Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience
· Scheduling, screening, and confirming new appointments through inbound and outbound calling
· Provide customer resolution to any concerns or questions
· Communicate all relevant customer information to the Hearing Care Professional
· Collect and record customer payments
· Maintain the customer database by updating office records
· Inform the customer about hearing care accessory options
· Handle walk-ins and after-care for existing customers
· Help run office promotions by participating in any marketing and social media initiatives
Ideal Candidate:
About us:
For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer’s quality of life.
At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.
Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. Our corporate team is headquartered in Minneapolis, Minnesota, and our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating in 26 countries world-wide.
About the benefits:
· $17-$18/hour monthly bonus opportunity
· Work-life balance – hours are M-F, 830am-5pm (ish)
· Continuous training & support
· Brand recognition – we’re at the top of our industry!
· Health Insurance: Medical, dental, vision
· Paid Time Off, Paid Holidays & 401K Plan
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
Job Type: Full-time
Salary: $17.00 - $18.00 per hour
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time
Retail
$44k-57k (estimate)
03/21/2024
04/22/2024
miracle-ear.com
PLYMOUTH, MN
500 - 1,000
1995
Private
ROBERT WABLER
$200M - $500M
Retail
Miracle-Ear provides hearing aids and devices for individuals.
The job skills required for Front Office Associate include Front Office, Customer Service, Scheduling, Customer Satisfaction, Initiative, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Office Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Office Associate. Select any job title you are interested in and start to search job requirements.
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