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We’re looking for a driven individual who is passionate about helping others to become our next Front Office Associate!
As a Front Office Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for. We are seeking someone who is upbeat, motivated, and enjoys reaching out to a current book of business to let them know about Miracle Ear’s products.
Individuals with experience in customer service or office administration as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks.
Responsibilities:
· Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience
· Scheduling, screening, and confirming new appointments through inbound and outbound calling
· Provide customer resolution to any concerns or questions
· Communicate all relevant customer information to the Hearing Care Professional
· Collect and record customer payments
· Maintain the customer database by updating office records
· Inform the customer about hearing care accessory options
· Handle walk-ins and after-care for existing customers
· Help run office promotions by participating in any marketing and social media initiatives
Ideal Candidate:
About us:
For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer’s quality of life.
At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.
Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. Our corporate team is headquartered in Minneapolis, Minnesota, and our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating in 26 countries world-wide.
About the benefits:
· $19/hour monthly bonus opportunity
· Work-life balance – hours are M-F, 830am-5:00pm
· Continuous training & support
· Brand recognition – we’re at the top of our industry!
· Health Insurance: Medical, dental, vision
· Paid Time Off, Paid Holidays & 401K Plan
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
Job Type: Full-time
Salary: $18.00 - $20.00 per hour
Benefits:
Healthcare setting:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time
Retail
$41k-51k (estimate)
03/25/2024
07/20/2024
miracle-ear.com
PLYMOUTH, MN
500 - 1,000
1995
Private
ROBERT WABLER
$200M - $500M
Retail
Miracle-Ear provides hearing aids and devices for individuals.
The following is the career advancement route for Front Office Assistant positions, which can be used as a reference in future career path planning. As a Front Office Assistant, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Assistant. You can explore the career advancement for a Front Office Assistant below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Assistant, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Assistant for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Assistant job description and responsibilities
Front Office Assistants are responsible for providing clerical and administrative support to the office staff for efficient and smooth operations of the office operations.
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Front Office Assistants work collaboratively to perform office and clerical tasks such as data collection, office communication, and others alike.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Assistant jobs
Practice navigating computer systems, tools, and technologies – such as Microsoft Office, point of sale (POS), or even management and billing systems.
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Do your outmost best to operate the front office properly, efficiently and with profitability.
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Familiarize and practice yourself with general office functions – typing, filing, and reception.
12/27/2021: Billings, MT
Maintain a friendly, proficient, and positive work environment for everyone.
03/06/2022: Eugene, OR
Self control and calmness are necessary for handling a busy and demanding office environment.
12/17/2021: New Britain, CT
Step 3: View the best colleges and universities for Front Office Assistant.