Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 15 states and 7 provinces to support and manage our rapid growth across North America. With over 50,000 units and almost 8 million square feet of self-storage space, our goal is to make storage simple and accessible throughout life’s transitions.

The Mini Mall vision is to provide storage seekers with convenience and state-of-the-art technology. As such, we offer affordable storage solutions equipped with industry-leading safety, security, and innovation. With expansive growth comes challenge and opportunity; our talented team is dynamic, diverse, and inclusive. We collaborate effectively across our business functions to achieve our collective goals to redefine the self-storage experience.

WHAT WILL YOU DO?

As the RVP, Operations, you will lead the execution of operational procedures and strategy for your regional portfolio and be held accountable to its achievement; inclusive of determining revenue and occupancy metrics, growth objectives, asset quality assurance, customer service, retention, community development, and more. The successful incumbent will be an effective people and data leader with a strong financial acumen. Responsibilities include:

• Support the VP, Operations in communicating and executing upon corporate objectives.
• Provide operational/sales direction for Regional Operations Managers (ROMs) to ensure measurable KPI targets are achieved.
• Deploy all aspects of asset management strategy. Oversee, analyze, and develop upon the performance of facilities within the region.
• Responsible for tracking, interpreting, and conducting budget reviews while keeping track of revenue margins to maximize profits.
• Run, analyze, and make recommendations regarding the performance of the facilities, including factors such as occupancy, delinquencies, and financial position.
• Promote Mini Mall Storage within the community by building a strong culture and reputation that reflects and fosters the Mini Mall core values.
• Enforce standardization of operational processes for the existing portfolio and onboarding of new acquisitions.
• Support ROMs with employee relations issues and oversee regional workforce planning and approvals, under the direction of the executive team.
• Lead through demonstrated best-in-class delivery standards in areas of customer service, maintenance, and store operations.
• Oversee the deployment of training and education for ROMs and demonstrate strong mentorship abilities to support success in their roles.

WHAT WILL YOU NEED?

• 5 years’ experience in a regional leadership role managing a geographically diverse operation within storage, retail, hospitality, or food & beverage industries.
• Facility management/maintenance experience with an understanding of capital management is required.
• Proven business financials and data analytics proficiency within sales, P&L, and capital management.
• Systems and technology savvy; experience using programs like Yardi, Site Link, and Call Potential are an asset. Proven confidence in alternative industry systems will be considered as well.
• Advanced knowledge of excel, with comfort in all MS office suite products including SharePoint.
• Strong communication skills with an ability to coach developing leaders and present to an executive audience.
• Employment references and criminal record check are conducted as part of our selection process but may not be a disqualifying factor.
• Driver’s license and clean drivers abstract required.

WHAT DO WE OFFER?  

• We live and breathe our core values. We make a difference and have a positive impact on people. We act responsibility and hold ourselves, and each other, accountable. We are a community with a shared ambition to unify our teams and customers. We act deliberately, and always with integrity and compassion.
• With the support from your teammates and senior leadership, you will be empowered to do things differently, grow personally and professionally, and bring your whole self to work. There's no limit to the impact you can make. 
• We provide a competitive compensation package comprised of a group benefits plan, 401K matching program, and discretionary profit-sharing program.
• We are committed to a safety-first work environment.

What makes us different makes us stronger. We strive to ensure Mini Mall Storage Properties is a great place to work for everyone; where people feel safe, included, inspired, trusted, and supported so they can be — and bring — their best. We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics. We are committed to ensuring our workplace is fair, equitable, and free of discrimination and harassment. Should you require accommodation to participate fully in the recruitment process, please email peopleandculture@minimallstorage.com.

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