About MindRight Health:

MindRight Health is a venture-backed tech startup with the mission of making mental health care radically accessible and inclusive. We provide trauma-informed culturally responsive, nonclinical mental health coaching over text messages to underserved communities. We partner with organizations by providing real-time data & analytics on student emotional wellbeing to reduce the impact of trauma on student outcomes. You can check out a youth testimonial below and read more about our work in Forbes:

- https://www.forbes.com/sites/forbespr/2020/08/24/forbes-under-30-lister-ashley-edwards-attracts-1-million-in-venture-funding-for-mindright-a-mobile-first-mental-health-coaching-service/#1d54f1ea3100

- https://vimeo.com/230341010

About the Role:

The Coach Support Specialist (CSS) is a core part of the MindRight team and service delivery model. The CSS monitors and provides support and guidance to Coaches as they provide nonclinical coaching to members during their evening coaching sessions (between 5-9pm ET). The CSS will step-in when they have assessed the need to do so and will provide direct support to MindRight members over our web application during escalated or crisis situations to ensure the safety and welfare of the member. CSSs help ensure quality of coaching to our members, provide crisis intervention and stabilization, and case consultation as needed. The CSS collaborates with Coaches, MSW interns, leadership team, other CSSs, and participates in CSS team meetings with the Director of Coaching.

Duties and responsibilities

Complete required onboarding and training and participate in team communications

• Clear background check and complete required credentialing as necessary
• Complete MindRight Health CSS Training
• Participate in CSS check-ins
• Respond to MindRight Health communications outside of shifts for updates

Provide Guidance and Support to Coaches in real-time

• Aggressively monitor chats between coaches and members as they unfold
• Proactively support coaches by reviewing, assessing, and providing feedback on conversations
• Ensure that shifts end on time and that the recommendations, and notes sections are updated accordingly to ensure continuity of care for members
• Provide crisis de-escalation and stabilization in real-time to members as needed, drawing from best practices. May involve phone/voice calls with the member and/or Director of Coaching, the member’s emergency contact, partner, school, healthcare plan, and/or other service providers the member is already seeing

Qualifications

Mission fit

• You are an advocate for youth and young adults of color in underserved communities
• You embrace a positive, strengths-based view of mental health and communities of color
• You view trauma from a systemic perspective and understand the direct link between micro level service delivery and macro level systemic change

Values fit

• You take initiative and can work independently
• You hustle - you "do what it takes" to get something done within clear ethical boundaries
• You are both realistic about what it takes to achieve a goal and optimistic that you will achieve it
• You are comfortable brainstorming with others and talking through ideas on the fly
• You evaluate details while keeping in mind the big picture
• You actively engage other stakeholders in developing and executing on ideas
• You hold yourself accountable to a high standard of excellence and professionalism
• You reach out for help when needed
• You respond humbly to constructive feedback
• You openly and respectfully provide others feedback, including to leadership team
• You respond to communications from leadership team in a timely manner

Requirements

• Must be licensed as a Licensed Independent Clinical Social Worker (LICSW) at the independent level in the District of Columbia
• 3 years field or work experience supporting members in historically marginalized communities
• If licensed in DC, preference for credentialed provider with AmeriHealth Caritas (DC)

Working remotely

CSSs will work remotely in evenings via our company web application and other web communications tools (Gmail, Slack, etc.). Minimum 8 hours a week (four 2-hour shifts per week including one weekend shift). Hours are between 5-9pm ET Mon-Sunday.

Compensation

The CSS role is an independent contractor role, paid hourly at $50 per hour.

How to apply:

• Email resume to
• Complete : Please start with Coach Response 1, and when you are done, please move on the next one. There are 2 responses to type.
• *** Once you have completed the typing tests, please take a screenshot of your result information for all attempts made and email it to careers@mindright.io and jasmin@mindright.io. Flippity is currently experiencing an issue and does not forward these results on your behalf.

Job Type: Part-time

Pay: $50.00 per hour

Expected hours: 8 – 10 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Choose your own hours
• Evening shift
• Weekends as needed

Work setting:

• Remote

Work Location: Remote