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months project for PC Refresh
fully onsite
Required (top Must Haves) :
Full Active Directory exp
PC hardware troubleshooting skills required
Proactive attitude
Ability to work with minimal supervision
Ticketing system (ServiceNow)
Position Summary
The Service Desk Technician role is responsible for monitoring the ticket queue and work / resolve L tickets while assigning L tickets to the appropriate teams.
The technician is also responsible for supporting the end-user working environments, including all end user devices on this side of the wall or internal to the corporate firewall.
They include workstations (desktop & laptops), printers and other peripherals, Video conference equipment, cellphones, and VOIP desk phones.
The focus is on making sure the company's desktop computing environment is stable, secure and performing optimally. The service desk technician is responsible for the operational efficiency of these systems.
The Service Desk technician is expected to provide a high level of customer service.
Essential Functions / Key Areas of Responsibility
Must be able to analyze, diagnose and resolve complex end user problems and suggest scalable corrective solutions. This technician will be expected to prepare, maintain and uphold logging and reporting procedures and monitor desktop operations via ticketing system.
This role is expected to be proactive in managing the customer computing experience - must be able to execute plans and implement streamlined / automated, technical infrastructure projects to refresh supported systems.
This person will be expected to operate as first and second level support to end-users running workstations and laptops and extend / simplify remote support for global users.
Pertaining to complex operational issues, must be able to analyze root cause problems and execute corrective action for consistently reliable computing experiences for our users and then coordinate with computer specialists to resolve technical problems.
Must be able to document, execute, and maintain desktop security standards as per IT security policies and handle system administration of enterprise desktop asset management software tools.
Duties include :
Minimum Requirements : Skills, Experience, Education, Technical / Specialized Knowledge, Certifications, Language
The ideal candidate will have at least an Associate’s degree in Information Technology with three to five years of related experience and / or training;
or an equivalent combination of education and experience. Working knowledge of Linux network fundamentals with proven experience in Windows technologies.
Formal Windows classroom training and certifications from Microsoft technologies are a plus. The ability to perform Windows network administration tasks is critical to the position and a broad knowledge and understanding of the entire Windows work environment is required.
Basic understanding of IT enterprise infrastructure such as networks, systems, telephony and storage and the interrelationships between the components.
Requirements include :
Associates Degree in Information Technology
Formal Windows class-room training and certifications Microsoft technologies
High level of integrity with strong work ethic
PC hardware troubleshooting skills required
Knowledge of DNS, FTP, SMTP, TCP / IP, LDAP required
Proficient with Windows Win operating systems and Microsoft Office required
Ability to react to high-priority requirements with little or no notice, providing clear documentation and follow-through
Ability to balance priorities and work alone or a team equally well
Ability to work under minimal supervision
Good organization and project management skills with attention to details
Ability to document solutions and train other staff
Good verbal and written communication skills
Excellent priority management skills
Experience with PC hardware troubleshooting and repair skills required
Ability to travel to office and data center locations for on-site support, as needed
Basic understanding of IT enterprise infrastructure such as networks, systems, telephony and storage and the interrelationships between the components
Working knowledge of Linux network fundamentals and requires a minimum of years of service desk operations with proven experience in Windows technologies.
The ability to perform Windows network administration tasks is critical to the position and a broad knowledge and understanding of the entire Windows work environment is required
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Preferred Qualifications
Experience with Service Now
Experience working in an agile operations model.
Experience working in a Microsoft work environment (MS Teams, Sharepoint, Exchange Online)
One Microsoft desktop certification such as MCSE, MCSA, MTA highly desired
ITIL certification desired
Certifications in Windows system management is a plus
Linux certification is a plus.
Regulatory Compliance Requirements :
Trade Compliance Access
EEO :
Full Time
Business Services
$58k-72k (estimate)
05/13/2024
05/15/2024
mindlance.com
KING OF PRUSSIA, PA
1,000 - 3,000
1999
Private
$50M - $200M
Business Services
Mindlance is a provider of technical staffing, product engineering and direct sourcing solutions for enterprises.
The job skills required for Service Desk Technician include Service Desk, Active Directory, Operating System, Microsoft Office, Written Communication, VPN, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Technician positions, which can be used as a reference in future career path planning. As a Service Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Technician. You can explore the career advancement for a Service Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
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Step 3: View the best colleges and universities for Service Desk Technician.