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Position Help Desk Specialist
Location Boston, MA (Work is Onsite)
Contract Supporting Department of Education
Pay Rate $55,000 - $75,000
Able to obtain a Public Trust
Mindbank Consulting Group has an immediate need for a Help Desk Specialist. The Help Desk Specialist will provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract.
They will serve as the first point of contact for troubleshooting hardware / software, all types of computer systems (PC and Mac), and printer problems.
The Help Desk Specialist will be interfacing with users; therefore, you should be articulate in your communications. Ability to explain technical intricacies to end users in a way that is easily understood.
Maintain a high-level customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism.
Help Desk Specialist Responsibilities :
Configures, installs, and supports desktop computers, laptop computers, handheld devices, printers, monitors, portable data storage devices, and other general peripherals.
Provide technical ability to troubleshoot, diagnose, and repair computers, laptops, and other peripherals.
Provides enhanced desktop and user support service to VIP customers.
Relocates IT equipment including desktop computers, printers, monitors, portable data storage devices, and other general peripherals.
Configures IT devices for secure operation, including installation of security software, software updates, and other configurations as required.
Connects and configures IT devices to use computer networks.
Diagnoses hardware and software failures, communicates the remediation plans to users, and provides status updates.
Provides software support for users (as identified by the task), including basic to advanced software operations and general use of computers and peripherals.
Supports desktop maintenance, including inventory and software distribution, and security maintenance, including virus updates and patch management.
Provides virtual assistance sessions such as Windows Remote Assistance and Apple Remote Desktop.
Develops end-user documentation and instructions.
Contributes knowledge and updated information to maintain the Desktop Support Standard Operating Procedures (SOPs) and Training manuals for support.
Supports disaster recovery and adapts to various types of situations, clients, and tools.
Uses an IT ticket system, is responsible for receiving and tracking the trouble tickets, assigns them to a technical specialist (could be themselves or someone else) for action and ensures that their tickets are resolved, and closed out with the customer and in the system.
Tracks and updates the movement of all IT assets (laptops, desktops, printers, etc.) within the stipulated database and within time constraints.
Stays in regular communication throughout the day with other tiers of support and Management staff.
Maintains a professional attitude and appearance, while always providing excellent customer service, to include maintaining a good work ethic and assisting other analysts when needed.
Participates in troubleshooting of issues with the drive towards root cause identification.
Help Desk Specialist Qualifications :
Full Time
IT Outsourcing & Consulting
$67k-85k (estimate)
03/27/2024
03/27/2024
mindbank.com
RESTON, VA
200 - 500
1986
NEAL S GRUNSTRA
$10M - $50M
IT Outsourcing & Consulting
Since 1986, Mindbank has been providing solutions focused on saving our Clients both time and money in the implementation of IT, Human Capital and business processes. We utilize technology and our expertise in innovative ways to help our clients achieve their mission. Mindbank serves Fortune 1000 companies, small businesses, government contractors, and local, state and federal governments. Mindbank services: - Just in Time IT Project teams of 5-50 - IT Consulting and Staffing - Consultants for the duration of a project - Temp to perm employees - Permanent employees - Staff subjected to governm...ent security investigation - Outplacement Services - High Risk Employment Issues Mindbank excels in recruiting difficult skill sets. We specialize in applicants that can be subjected to a government security investigation and who meet eligibility requirements for access to classified information. Mindbank also holds a GSA Schedule for Information Technology Professional Services and Training. Headquartered in Reston, Virginia, we have a branch office in Lakewood, Colorado and provide IT solutions nationwide. Let us help you by providing The Right Minds At The Right Time!
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The job skills required for Help Desk Technician include Help Desk, Troubleshooting, Customer Service, Computer Systems, Installation, Desktop Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.