8 Customer Care Representative Jobs in Edmonds, WA
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Mike's Plumbing & Drain Cleaning is Hiring a Customer Care Representative Near Edmonds, WA
Mike's Plumbing & Drain Cleaning 20 years of full-service plumbing and drain cleaning, putting customer's needs first!
Are you looking for an opportunity to be part of a dynamic team that is making a difference? Do you thrive in fast paced environments where you are called upon to think on your feet? Are you self-motivated and able to juggle multiple tasks all while staying organized and maintaining your sunny disposition? If your answer is yes, COME JOIN OUR TEAM!
Mike’s Plumbing is currently seeking an experienced customer care representative to join our ranks. Our team works hard to build lasting relationships with our customers while providing exceptional customer care. This full time position is M-F, 40 hours per week. Overtime is occasionally requested.
Qualifications
- Purpose driven, self-motivated, proactive and ready to learn
- Team player
- Passionate about helping customers
- Telephone presence and interpersonal skills
- Excellent communication skills: Written & verbal - Detail oriented with strong prioritization and time management skills
- Identify and prioritize urgent matters
- Adaptable with excellent multi-tasking skills
- Data entry and basic math skills
- Basic computer and software knowledge and skills (Microsoft Office, Outlook, etc.)
- Prior scheduling and dispatching experience is a plus
Responsibilities
- Be committed to providing excellent customer service - Communicate with customers via phone and email to determine customer plumbing needs, gather details, providing estimates and prioritizing work load
- Be willing to learn plumbing systems and terminology
- Able to stay organized, prioritize and multi-task in high volume environment
- Enter detailed notes, pictures and documents utilizing a CRM
- Work with the dispatcher/scheduler to schedule customer appointments
- Follow up with customers
- Provide backup dispatching coverage during dispatcher breaks, absences to include advising technicians of changes to work schedules, traffic problems, weather conditions etc.
- Maintain an organized work space, perform miscellaneous clerical and other office duties as needed
Benefits
- Full-time, Monday thru Friday; some OT may be requested
- Starting wage listed is DOE
- Company-paid medical, vision, dental and life insurance
- Paid Holidays
- Retirement plan with company match
- Paid Time Off
Job Type: Full-time
Pay: $25.00 - $27.00 per hour
Expected hours: No more than 45 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Application Question(s):
- How do you handle unreasonable customers?
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 3 years (Required)
Work Location: In person
Job Summary
Full Time
$39k-49k (estimate)
02/10/2024
05/13/2024
The job skills required for Customer Care Representative include Customer Service, Communication Skills, Scheduling, Microsoft Office, Customer Care, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
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