Full Job Description

Mighty Pine Heating & Air is a locally owned family business that is looking for someone that loves people and wants to serve them well. Our Customer Service & Dispatch role is the first voice that our customers hear so giving them a wonderful first experience is critical to success! Are you outgoing, goal oriented and great on the phone? If so, then Mighty Pine may be the place for you!!

The Customer Service & Sales Coordinator can make over $60,000 / year with the incentive targets & bonus pay available in this position!! Mighty Pine is one of the best workplaces in the Denver Metro and we care about both your professional and personal development! We work hard, have fun and family always comes first! We received the 2022 Nextdoor Award and our Google reviews speak to our team atmosphere and performance. We are growing quickly and are looking for a new team member to help take Mighty Pine to the next level.

This position is for afternoon / evenings on weekdays and/or weekends. It can be split between office and work from home.

Below are just some of the benefits of joining our growing team:

• Competitive Compensation and Bonuses
• Medical, Vision, Dental and Life Insurance
• 401K Plan with 3% employer contribution
• Paid holidays and vacation time
• Great team and work atmostphere
• Paid professional training and development
• Wellness programs and incentives
• Opportunity for in-house advancement

Our requirements are:

• At least two (2) years of customer service experience in home services - HVAC, plumbing, and/or electric (required)
• Excellent Customer Service Skills (required)
• Positive Attitude and Go-Getter (required)
• Familiarity with ServiceTitan (Preferred)

Responsibilities include:

• Customer Service - phones, emails, web inquiries, SMS notifications
• Identify sales opportunities when conversing with customers
• Scheduling and dispatching field staff
• Outbound calling for service agreements, current specials, etc. to help fill the board during shoulder seasons
• Following up on unsold estimates
• Assisting in scheduling and project management for jobs
• Develop a comprehensive understanding of CRM software
• Communication with Field Staff
• Assist with certain marketing initiatives
• Process Improvement
• Customer Relations

A DAY IN THE LIFE OF AN CUSTOMER SERVICE AND SALES COORDINATOR -

As a Customer Service Representative and Sales Coordinator, you the face of the company for our clients when they call. Your friendly attitude gives each client you interact with over the phone a great impression of our company. You take incoming phone calls from prospective and current clients to answer questions, set appointments, and schedule home visits. You also make outbound warm calls of our existing customer base in order to schedule services, follow up on estimates and notify of current special promotions. To help our technicians stay on track, you record accurate project details, monitor voicemails, respond to emails, and send appointment confirmations. With your friendly and warm demeanor, you follow up with customers over the phone to ensure everything is going well. You take pride in making sure each client is satisfied with our service!

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Evening shift
• Home weekends

Experience:

• Home Services (HVAC, Plumbing, or Electrical) CSR: 2 years (Required)
• CRM Software (ServiceTitan, Housecall Pro, Jobber): 2 years (Required)

Work Location: In person