About us

As a growing leader in the Durable Medical Equipment industry, Midsouth Medical, is seeking to add a CSR specialist to our team.

DME Customer Service Representative

Individuals will be trained on insurance guidelines for home medical equipment.

Duties:

• Answer incoming calls and respond to customer inquiries in a professional and courteous manner
• Provide accurate information about products, and services
• Assist customers with order status, processing payments, and resolving issues or complaints
• Communication between patient, provider, and insurance once and order is received
• Maintain customer records by updating account information and documenting interactions
• Insurance verification and obtaining prior authorizations for equipment/supplies

Skills:

• Proficient computer skills
• Excellent verbal communication skills with a clear and friendly telephone voice
• Strong listening skills to understand customer needs and concerns
• Ability to multitask and navigate computer systems while on the phone
• Critical thinking skills to resolve customer issues effectively and efficiently
• Diligence to accurately record information and follow instructions
• Ability to work in a demanding environment with minimal supervision
• Flexibility to adapt to changing processes or procedures

Note: Previous experience in the following skills/roles is preferred and beneficial but not required: medical and/or customer service, medical billing, obtaining authorizations, DME, physician office experience and ICD10 knowledge is helpful. Training will be provided.

At our office, we strive to provide exceptional service to our patients. As a DME CSR, you will play a crucial role in ensuring that our patients receive the assistance they need over the phone. If you are a compassionate individual with excellent communication skills, we would love to have you join our team.

Apply today to be part of our dedicated team of professionals.

Please note that only qualified candidates will be contacted for an interview.

Job Type: Full-time

Pay: $11.00 - $13.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Dental insurance
• Employee discount
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Required)
• Data entry: 1 year (Preferred)
• professional phone: 1 year (Preferred)

Ability to Relocate:

• Alexandria, LA 71301: Relocate before starting work (Required)

Work Location: In person