Customer Service Representatives are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression

ESSENTIAL FUNCTIONS

• Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings.

• Knowledge of room openings and availability.

• Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.

• Accurately handle all cash and charge transactions.

• Make cash drops in the safe.

• Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.

• Take work orders from residents and process correctly in the system.

• Receive and distribute mail to residents.

• Maintain a clean and inviting office

• Other duties as assigned

REQUIRED EXPERIENCE

• HS Diploma or equivalent

• 6 months customer service experience

• Legally able to work within State and Federal guidelines

PHYSICAL REQUIREMENTS

• Continuous standing and walking throughout the duration of each shift.

• Bending, lifting, and carrying up to 25 pounds.

• Constant face-to-face interactions with customers.

• Ability to multi-task and remain positive in busy working conditions.

WORKING CONDITIONS

• Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week.

• Comply with the brand and Company uniform and hygiene policies.

• Fun, fast-paced, upbeat environment