About Us:

Microsurgical Technology (MST) is a manufacturer of medical devices used in ophthalmic surgery. MST's passion is creating exceptional surgical devices and instruments used to restore or improve sight for patients all over the world. We equip surgeons with the most innovative tools, enabling them to achieve the best possible outcomes for patients. We constantly evolve to meet the distinct clinical needs of ophthalmic surgeons through our dedicated partnership with surgeon-designers, bringing innovation to ophthalmology.

MST products meet the highest standards of quality and are designed to evoke confidence during surgery. We devote extraordinary attention to even the finest elements of our products—not only in function but also in the customer experience. Our products are considered industry best-in-class, and all manufacturing is performed in our Redmond, Washington facility.

CUSTOMER SERVICE REPRESENTATIVE

The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

Essential Functions

· Provides timely and accurate information to incoming customer order status and product knowledge requests.

· Processes customer orders/changes/returns according to established department policies and procedures.

· Works closely with the Finance and Shipping departments

· Provides timely feedback regarding service failures or customer concerns.

· Partners with the sales team to meet and exceed customer’s service expectations

Minimum Requirements

· High School Diploma or Associates Degree

· 3 - 5 years customer service/support telephone experience.

· Working knowledge of MS Office

· Problem solving/time management skills

· Experience working with social media customer service – online chat, online ordering.

· Strong phone contact handling skills and active listening.

· Ability to handle complaints.

· Familiarity with CRM systems and practices.

· Excellent communication and presentation skills

· Ability to multi-task, prioritize and manage time effectively.

· Highly developed sense of integrity and commitment to customer satisfaction.

Pay range for this role is $22-25 per hour which is the general range for a successful candidate in the State of Washington. The successful candidate’s actual pay will be based on various factors such as skills, qualifications and experience.

This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401K retirement plan; flexible spending and health savings account; paid holidays; paid time off; parental leave; employee assistance program and other company benefits.

MicroSurgical Technology Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expressions, veteran status, or any other category that is protected by applicable law.

Please note that only qualified candidates will be contacted for further consideration.

NO RECRUITERS OR AGENCIES PLEASE

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Parental leave
• Work from home

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Work Location: Hybrid remote in Redmond, WA 98052