Roles & Responsibilities. The. SCREEN TECH. position is the primary product fulfillment position in the company. SCREEN TECHS are charged with fabricating, building, and rescreening window screens. Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s). Communicate to office AND customer if we'll be late for scheduled in...
Roles & Responsibilities. As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to. Answer inbound phone calls promptly during business hours. Respond to any voicemails and/or messages from answering service (if applicable). Respond to inbound email correspondence, forward on as appropriate. Greet customers and all other visitors to the s...
Roles & Responsibilities. The. Estimator. position is the primary sales position in the company. Estimators are charged with delivering the customer experience in the home and/or showroom. Duties include, but are not limited to. Interact with customers in the home and/or showroom to develop a complete understanding of customer need(s). Make proactive suggestions of company products & services that address customer need(s). Convey and manage reali...
