Represent the company's goals of creating an inviting atmosphere with seemingly effortless service and grace, from the first interaction to the last.

• Demonstrates a passion for hospitality and the guest experience
• Committed to providing the best possible dining experience for each guest
• Greeting all guests in a professional and welcoming manner
• Approaching all daily tasks with attention to detail and organization
• Managing the reservation system to prepare for service and update throughout
• Communicating any VIP guests or needs to both the manager and the server helping them.
• Answering the phone and assisting with guest inquiries including, but not limited to, reservation availability, menu pricing, private events, hours of operation
• Managing reservations by accurately entering them into the system, as well as leading communication with guests regarding special requests, identifying dietary restrictions and celebrations, etc.
• Be aware of food critics and bloggers and notify management accordingly.
• Maintaining organization and cleanliness of lobby area such as Host Stand, front doors and windows, etc.
• Maintaining readiness and cleanliness of guest restrooms
• Leading coat check operations and communication with the rest of service team
• Maintaining menu accuracy and cleanliness and helping to communicate to managers when updates are needed
• Reacting in a timely and appropriate manner for special requests, VIP guests, and opportunities in service and communicating as needed with management
• Accepting feedback from members of the management team and aligning oneself to the specific goals of Michele’s and the team.