Position Summary : To provide administrative support and transportation coordinating for the Preble county MVCAP office in order to help assist the general public and community with resources.

Essential Duties :

• Answer phone calls, forward calls, or take messages to distribute to appropriate staff.
• Provide customers with program information and other agency referrals.
• Assists customers with inquiries and provide them with appropriate program application forms.
• Provide customers with time, date, and location of HEAP appointments.
• Assists with the preparations of reports and / or program applications as directed.
• Perform data entry and word processing to assist in the daily operation of the agency.
• Files copies of invoices for Administrative office.
• Assist customers with Outreach emergency services, food referrals, or any other programs as needed.
• Maintain and promote the cooperative, harmonious, teamwork environment Miami Valley Community Action Partnership strives to promote within the workplace.
• Maintains and promotes an atmosphere of dignity and respect in line with the philosophy and policies of Miami Valley Community Action Partnership.
• Represents Miami Valley Community Action Partnership in community and collaborative meetings as needed.
• Set and observe appropriate boundaries with clients; observe client confidentiality and HIPPA protocols.
• Maintains contacts with other programs / agencies as it relates to services, contracts, negotiations, etc.
• Ensures that the driver / dispatcher logs and time records are accurately completed and submitted each day.
• Monitors mechanical efficiency of transit vehicles and ascertain that all vehicles are properly maintained.
• Ensures that monthly billing is accurate and submitted for payment from the funding source in a timely manner.
• Ensures that bills are coded and sent for payment in a timely manner.
• Appropriately responds to phone, email, or in person inquired and supports requests from clients, visitors, and staff.
• Networks with community resources to coordinate services and improve service delivery.
• Any other related duties as assigned.

Qualifications :

Education and Certifications :

High School Diploma required.

Experience :

• Must have experience using multi-line phone systems and office machines.
• Must have excellent customer skills, being friendly, courteous, and professional at times. Must be approachable and neat in appearance.
• Must be able to relate well with all persons of diverse backgrounds and have excellent communication both orally and written.
• Must be very proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
• Must be able to type a minimum of 40 words per minute.
• Knowledge of OCEAN a plus.

• Must have a valid Ohio Driver's license and be insurable under Agency insurable policy.
• Subject to criminal background check, pre-employment and random drug and alcohol testing and MVR.

Last updated : 2024-04-24