McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests. McKesson Corporation is a global leader in healthcare supply chain management solutions, retail pharmacy, community oncology and specialty care, and healthcare information solutions. McKesson partners with pharmaceutical manufacturers, providers, pharmacies, governments and other organizations in healthcare to help provide the right medicines, medical products and healthcare services to the right patients at the right time, safely and cost-effectively. United by our ICARE shared principles, our employees work every day to innovate and deliver opportunities that make our customers and partners more successful - all for the better health of patients. McKesson has been named a “Most Admired Company” in the healthcare wholesaler category by FORTUNE, a “Best Place to Work” by the Human Rights Campaign Foundation, and a top military-friendly company by Military Friendly. For more information, visit www.mckesson.com. We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare! Current Need We are seeking a remote Customer Service Supervisor to join our team in Jacksonville, FL. This role will supervise up to 15-20 Customer Service Representatives. Position Description Responsible for supervision of customer service agents; recruit, mentor and develop customer service agents by cultivating an environment of collaboration and independence; encouraging and empowering agents to deliver world class customer service. Professionally and effectively interface with internal and external customers, along with cross-functional departments. Key Responsibilities Responsible for customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures First point of contact for handling complex and escalated internal and external customer complaints and/or issues. Responsible for reviewing data for direct reports to determine customer service outputs, as well as maintaining accurate records and documents. Responsible for meeting customer service financial objectives by managing and tracking budget expenses for overtime and office supplies. Schedule and facilitate regular monthly meetings with direct reports; one on ones, corporate communications, and internal department initiative/directives. Participate in leadership communication meetings as mandated. Have a working knowledge of processes, tools and technology agents utilize daily Minimum Requirements 2 years customer service experience and demonstrated leadership skills, depending on area of assignment may be required to have relevant healthcare/insurance experience Critical Skills 2 years customer service experience Intermediate proficiency with MS Office Additional Knowledge & Skills Aspect/Workforce Management experience preferred Verint experience preferred Cisco experience preferred Leadership Strategic thinker Strong client-facing and communication skills Working knowledge of customer service policies, practices and systems Strong problem solving skills: able to analyze information provided, identify the root issue, and use resources appropriately to solve complex/escalated problems/questions Professional communication; strong written and verbal communication skills People skills Energetic self starter with attention to detail Education 2-year degree in business or related field or equivalent experience Physical Requirements General Office Demands Benefits & Company Statement McKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population. We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all. McKesson is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities. Qualified applicants will not be disqualified from consideration for employment based upon criminal history. McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted. Current employees must apply through the internal career site. Join us at McKesson!