Are you a motivated, hard-working adult, looking to improve your life and the lives of others? Then look no further, Metzner's Culligan is for YOU! We are a 3rd Generation, family-owned business that has a lot to offer for both you, your family, and our community! Our business is growing, and we want you to grow with us!

We are currently seeking a Customer Service Representative with a focus on being our Accounts Receivable Coordinator to help lead our team. The qualified candidate will have experience in applying payments, account collections. As a member of our team will manage daily account balances for customers, identify delinquent payment situations. Responsible for the collection of delinquent accounts by contacting customers and investigating circumstances of non-payment and strong customer service skills.

If you are looking for something fun, flexible, exciting, and changing,

If you want to make a difference in people's lives,

If you want to work on a team with other passionate, high performing and talented people,

If you want an opportunity to learn, grow, and develop yourself,

Then this is your dream job...and company!

Responsibilities:

Research account past due issues, billing disputes, misapplied payments,

Determining root cause issue for late payments and implement problem solving solutions to prevent future late payments from customers.

Providing the highest level of customer service for both internal and external customers.

Handle account balance inquiries

Apply and process customer payments

Maintain a positive attitude in a fast-paced environment

Answer telephone calls and help callers with their needs

Schedule service and delivery appointments

Assist customers with basic service questions and troubleshooting

Accurately and efficiently enter data into a database to help the company track productivity

Assist with basic office daily functions

Qualifications:

At least 1 year customer service in a fast-paced environment

Proficiency in Microsoft Office

Advanced, proven experience with Microsoft Excel

High school diploma or equivalent

Accounts Receivable Experience a plus

Accuracy and attention to detail

Ability to problem solve and make decisions

Willing to learn

Positive attitude

Excellent internal and external communication skills

Ability to prioritize and multi-task

Friendly and engaging personality

Time management

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person