79 IT Support Specialist Jobs in Charlotte, NC
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Metrosys is Hiring an IT Support Specialist Near Charlotte, NC
Responsibilities:
- Provide technical support to end-users via phone, email, or in-person, addressing hardware and software-related issues.
- Diagnose and resolve technical problems related to desktops, laptops, printers, mobile devices, and other peripherals.
- Install, configure, and troubleshoot desktop hardware, operating systems, and software applications.
- Collaborate with internal teams to escalate and resolve complex technical issues in a timely manner.
- Conduct system upgrades, patches, and updates to ensure systems are current and secure.
- Assist in maintaining hardware and software inventory, tracking equipment, and managing licensing.
- Set up and configure new user accounts, profiles, and email accounts.
- Provide user training and support on hardware and software applications.
- Perform routine preventive maintenance on desktop equipment.
- Document and maintain standard operating procedures (SOPs) and knowledge base articles.
- Travel to various locations (approximately 10-25% of the time) to provide on-site technical support and address IT-related issues.
Requirements:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (preferred) or equivalent work experience.
- Proven work experience as an IT Support Specialist or in a similar role
- Experience with Microsoft Azure, preferred
- Experience with Microsoft Office and Windows, required
- Proficiency in diagnosing and resolving hardware and software-related issues.
- Familiarity with mobile device management and support (iOS, Android).
- Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.
- Strong communication and interpersonal skills, with the ability to provide effective technical support to end-users.
- Ability to travel to various locations (approximately 10-25% of the time).
Job Summary
Full Time
$65k-80k (estimate)
10/19/2023
05/09/2024
metro-sys.com
San Diego, CA
<25
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IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.
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Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.
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