5 APPLICATION SUPPORT SPECIALIST-REMOTE Jobs in Charlotte, NC
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Compass Group is Hiring a Remote APPLICATION SUPPORT SPECIALIST-REMOTE
Salary: $45,000-$50,000
Who We Are
Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations.
Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more.
Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023.
In 2023, Compass Group was named one of Forbes' America's Best Large Employers along Springbuk's Healthiest 100 Workplaces in America (since 2019).
The IUS Application Support Specialist position is responsible for providing application support and services to Compass Group corporate and field associates.
The required support hours for this role are 10amET- 7pmET.
- Learn the functionality and requirements of the IUS applications including MyFinance, MyOrders, Menuworks, eMorrison, Crothall Applications and other business applications.
- Respond to support requests from both Compass Group Corporate and Field employees.
- Troubleshoot and resolve majority of application issues over the telephone support, and ticket submission.
- Work with developers, IT department and business team members to identify process and/or application improvements.
- Assess, track, resolve, and report on incidents and provide timely response to support requests, following through to ensure user satisfaction.
- Communicate issue status and resolutions to end-users.
- Track and report on incidents and provide timely response to support requests, following through to ensure user satisfaction.
- Work with 2nd level Technology & Business support teams to ensure that incidents are escalated properly and completed.
- Document issues and resolutions in support Knowledgebase.
- 1-3 years of progressive experience in end-user computing support and application support.
- Knowledge of Microsoft Windows, Microsoft Office, Apple operating systems.
- Experience with Internet browsers: Chrome, Firefox and Edge.
- Knowledge of Office 365
- B.S. Accounting, Computer Science, Information Systems, Business, or certificate from accredited technical school is preferred.
- 2-3 years of Customer Service/Support services experience.
- HDI Certified Support Analyst (SCA) preferred
- Must have strong communication and documentation skills.
- Experience in supporting business applications via phone support.
- Positive attitude and excellent customer service skills.
- Field/End-User training experience preferred.
- Analytical and problem-solving skills
- Detail-oriented and thorough with documentation.
Apply to Compass Group today!
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Compass Technology maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Corporate are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Req ID:1307362
Compass Technology
MARY DICKSON
Job Summary
Full Time
Retail
$58k-73k (estimate)
05/13/2024
05/25/2024
SPARTANBURG, SC
25 - 50
2016
<$5M
Retail
Related Companies
The job skills required for APPLICATION SUPPORT SPECIALIST-REMOTE include Customer Service, Problem Solving, Initiative, Microsoft Office, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be an APPLICATION SUPPORT SPECIALIST-REMOTE. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by APPLICATION SUPPORT SPECIALIST-REMOTE. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for APPLICATION SUPPORT SPECIALIST-REMOTE positions, which can be used as a reference in future career path planning. As an APPLICATION SUPPORT SPECIALIST-REMOTE, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary APPLICATION SUPPORT SPECIALIST-REMOTE. You can explore the career advancement for an APPLICATION SUPPORT SPECIALIST-REMOTE below and select your interested title to get hiring information.
If you are interested in becoming an Application Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Application Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Application Support Specialist job description and responsibilities
The Application Support Specialist administer all building activities like development of data models, application codes, on-line support and planning related tests.
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They are responsible for any malfunctioning of applications or software systems and analyzing necessary software requirements.
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They also provide assistance to the customers or clients regarding the use of various software applications.
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Application support analysts can provide support through email, phone calls or live chat.
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Technical support relates to the maintenance of the app, software and other organization's technological systems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Application Support Specialist jobs
A person who plans to become an application support specialist should be prepared to train other personnel on how to meet the technical needs of customers effectively.
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Previous experience as an application support specialists or a similar role.
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Provide technical support to teams within the organization, and to external clients when required.
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Up-to-date knowledge of scripting, coding and application software.
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A technical support specialist should be able to work calmly when under pressure.
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Step 3: View the best colleges and universities for Application Support Specialist.
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