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Customer Service Rep Part-time
$36k-45k (estimate)
Part Time | Transportation 2 Weeks Ago
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Metropolitan Tulsa Transit Authority is Hiring a Customer Service Rep Part-time Near Tulsa, OK

JOB SUMMARY: Answer incoming telephone calls quickly, professionally, and provides accurate information to customers. Also able responding to customer inquiries via outbound calls and email as needed.

ESSENTIAL FUNCTIONS:

1. Knows geographic area of City of Tulsa and surrounding cities including streets and addresses.

2. Knows and adheres to Metropolitan Tulsa Transit Authority (Tulsa Transit) policies, procedures, and practices. Including those specific to the Call Center.
3. Proficient in basic computer skills (Experience with Windows 10, Microsoft Word, Excel, and Outlook preferred).
4. At times may be required to communicate with customers via online request and email, as well as inbound and outbound calls as needed.
5. Maintains a clean and organized work environment.
6. Answers all incoming telephone calls promptly, professionally, and courteously.
Efficiency demonstrated by number of telephone calls received, average hold time, time ready to receive a call, and average telephone talking time.
7. Provides bus route service information to passengers.
8. Efficiently receives all ride request information from callers and repeats all information received to confirm accuracy.
9. Records type of service and related information accurately on each ride request.
10. Establishes rapport and professional confidence level with passengers and is sensitive to passenger needs.
11. Professionally and succinctly educates and informs callers and passengers of system operating parameters, transit services and policies, and tools available to the public. Including but not limited to where to find bus information, purchase a bus pass, locate a bus, and plan a trip.
12. Suggests alternative ride options to passengers if system is at capacity.
13. Maintains the highest standard of excellence, for subordinates, company personnel, contracted personnel, and all people contacted, through personal appearance and attitude.
14. Accurately document customer complaints and provide appropriate solutions and alternatives.

OTHER JOB FUNCTIONS
1. Must report to work on a regular and timely basis.
2. Other duties as deemed necessary or assigned by management.
3. Will be required to work some scheduled holidays.

The preceding description is intended to describe the general content, identify the essential functions, and set forth the performance of this job. It is not intended to be construed as an exhaustive statement of duties, responsibilities, or requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.
EOE/AA and Drug Free.

Job Summary

JOB TYPE

Part Time

INDUSTRY

Transportation

SALARY

$36k-45k (estimate)

POST DATE

04/25/2024

EXPIRATION DATE

05/04/2024

WEBSITE

tulsatransit.org

HEADQUARTERS

TULSA, OK

SIZE

100 - 200

FOUNDED

1968

CEO

KATHY GOFF

REVENUE

$10M - $50M

INDUSTRY

Transportation

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The following is the career advancement route for Customer Service Rep Part-time positions, which can be used as a reference in future career path planning. As a Customer Service Rep Part-time, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep Part-time. You can explore the career advancement for a Customer Service Rep Part-time below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.

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The best CSRs are genuinely excited to help customers.

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Customer service reps may use a variety of tools as part of their role.

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Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Rep jobs

Communicate as efficiently as possible.

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Don’t worry about acquiring expensive gear; focus on the learning first.

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A commitment to providing great customer experiences by working with enthusiasm, energy and pace.

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A strong Customer Service Background and entry level Accounting skills.

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Step 3: View the best colleges and universities for Customer Service Rep.

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