Position Details

Req ID:

req17043

Position Title:

Part-Time: Customer Service Associate & Library Technical Assistant

Position Type:

Temporary/Seasonal

Position Number:

JV9975

OSU Campus:

Tulsa

Department:

Library

Location Address:

700 N Greenwood Ave.
Tulsa, Oklahoma, 74106
United States

Hiring Supervisor:

Hiring Range:
(Contingent upon available funding):

0.00 - 0.00, Hourly

Work Schedule:

Up to 20 hours a week; Mon 1-7pm & Wed 1-7pm. Rotating Fri 12am-5pm and Sat 9am-5pm.

Faculty Appt Period:

Job Summary:

Job Summary 
- Provides our library users with an excellent libraryexperience, technology check-out, material check-out and in-house computerassistance in person, online and on the phone
- Performs technical and physical library work in support of the library’sfunctions including shelving, pulling materials, using automated library andnetwork systems
- Assists the library team in project and routine task work
- Provides public relations, informs users onlibrary policy and services, and completes light housekeeping

Work Schedule
- Up to 20 hours a week
- Availability Monday 1-7 PM and Wednesday 1-7 PM
- Rotating Friday 12 – 5 PMand Saturday shifts 9 AM – 5 PM
- Night shifts may vary semester to semester or as library needs shift and could include at least two nights per week

Environment Expectations
- Typical Office Environment

Physical Requirements 
- Ability to lift and carry 20-30 pounds, push book trucks, stoop, reach, stand, walk, finger, grasp,feel, talk, hear, see, and perform repetitive motions with or withoutreasonable accommodations

Special Instructions to Applicants

Please attach a cover letter and indicate if you are eligible for a work study for full consideration.

Education & Experience

Position Qualifications:

Required
- Some College
- 1-3 years customer service experience or relevant libraryexperience 

Preferred
- Associates of Bachelors Degree
- Library Experience and/or Knowledge or familiarity in circulation andthe academic user experience

Skills, Proficiency, and Knowledge
- Working knowledge of customer servicephilosophies and principles
- Knowledgeof academic libraries; printers, computers and a variety of software adaptingto changing technology
- Ability tointerpret user informational inquiries, ability to communicate clearly and appropriatelyboth written and verbal, effective problem solving, and analytical skills
- Evidence and skill in organizing andestablishing priorities
- Copyright guidelines, interlibrary loan, and Integrated Library Systemsincluding ALMA/ILLiad and databases

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit http://eeo.okstate.edu.
Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check.The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.