Summary

Provides care in a medical practice office under the direction of a provider. Maintains a clean and safe environment, provide patient care and provide patients with information. Working under limited supervision, adapts procedures, processes, and techniques to accomplish the more complex requirements of the position. Serves as lead by answering questions, conducting training and preparing educational materials for clinical team members. Models appropriate behavior as exemplified in The Methodist Mission, Vision and Values.

Education/Experience/Licensure

Knowledge/Skills/Abilities

• Strong written and verbal communication skills with the ability to work with patients, patient families and physicians in a tactful and professional manner.
• Satisfactorily completes applicable competency assessments and skills checklist for MA Lead; demonstrates proficiency in all measured areas. Demonstrates leadership abilities.
• Ability to begin the patient visit with eye contact, smile and greeting, while using the patients name.
• Ability to work independently and as part of a multidisciplinary team. Successful completion of assigned training and development programs for the role within the mandated time frame.
• Performs computer skills demonstrated by successful navigation of the EMR with appropriate documentation. Demonstrates ability to review computer reports following evidenced based guidelines.
• Demonstrated proficiency in motivational interviewing and teach back method techniques.
• Ability to act quickly in emergency situations.

Key Job Responsibilities

• Serves in the lead capacity for Medical Assistants within the physician office.
• Proactively fulfills patient care responsibilities as requested by physician or other clinicians in the physician office.
• Fulfills environmental responsibilities as assigned that may include setting up exam room, instruments, and other equipment.
• Fulfills clinical medical assisting responsibilities as required.

Physical Requirements

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
• The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Frequent invasive and non-invasive patient contact.
• Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.