At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.

The Operations Software Manager ensures consistency of infrastructural tools and processes being used in RealPage systems and other compliance software solutions utilized by Mercy Housing Management Group, managing user setups and changes, supporting document management and compliance-related systems. Monitors and manages source control, maintenance, and configuration management systems. This position is eligible for a hybrid work schedule.

Pay: $85,000-110,000 per year, DOE

Benefits:

• 15 days of earned PTO your first year, 12 company holidays 2 floating holidays.
• Early close Fridays - 3 paid hours off early each Friday.
• Health, dental (adult and child orthodontia included), vision, and pet insurance.
• Employer paid life insurance.
• 403b match, paid volunteer time, and more.

Duties:

• Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
• Manage and maintain user security roles and permissions.
• Manage RealPage product orders.
• Optimize compliance settings within OneSite Leasing and Rents and update any changes such as income level adjustments.
• Develop and implement document management system that includes RealPage Document Director and RealPage Document Management other related systems. Provide document management support by maintaining system requirements. Upload and archive recorded and unrecorded documents, managing metadata process in accordance with organizational standards, and Help Desk tickets within document management.

Minimum Qualifications:

• Current compliance certifications for Tax Credit and HUD.
• Minimum 2-3 years working in OneSite Leasing and Rents Affordable settings.
• Experience in design of assessment and training tools.
• Experience in the use of property management / compliance monitoring software preferred.
• Minimum of five (5) years in national / multi-regional property management, asset management, or housing regulatory organization / agency required.
• Must possess a thorough knowledge of HUD, Low Income Housing Tax Credit, Farmers Home programs, and other affordable housing programs.

Preferred Qualifications:

• Bachelor’s Degree

Knowledge and Skills:

• Thorough understanding of technology commonly used by clients and employees.
• Strong analytical and problem-solving skills.
• Excellent interpersonal skills, written and verbal communication.

This is a brief summary of the position and responsibilities.