At Mercy Housing, we are on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country.

The Area Director of Property Operations is responsible for monitoring and directing all management-related activities with site-level personnel and other Mercy Housing-related departments across a property area.

We encourage individuals with lived experience to apply. This position is eligible for a hybrid work schedule.

Pay: $105,000-108,000/salary DOE

Benefits:

• 15 days of earned PTO your first year, 12 company holidays 2 floating holidays.
• Early close Fridays - 3 paid hours off early each Friday.
• Health, dental (adult and child orthodontia included), vision, and pet insurance.
• Employer paid life insurance.
• 403b match, paid volunteer time, and more.

Duties:

• Responsible for monitoring and directing all management-related activities with site-level personnel
• Ensure proper rent collection procedures are followed, and that rents allowed under regulatory programs are being achieved
• Maintain budgeted occupancy levels or higher
• Hire property staff
• Adhere to preventative maintenance schedule for each property
• Address resident concerns appropriately in a timely manner
• Work outside normal business hours to respond to the needs of the property
• Travel occasionally to property sites and team meetings

Minimum Qualifications:

• High school diploma
• Three (3) years’ experience in housing and/or property management
• Experience generating property budgets and managing affordable housing developments, including HUD, Low Income Tax Credits, Rural Housing, and Tax-Exempt Bond properties
• Exposure to/familiarity with community organizing, services, and programs

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Real Estate, or related field.
• Certified Property Manager or similar certification.
• Experience as a supervisor of multi-family housing or five (5) years’ experience as a manager of multi-family housing

Knowledge and Skills:

• Working knowledge of applicable local and federal housing laws, including Fair Housing and Landlord and Tenant laws
• Relate well to people from diverse backgrounds
• Comprehend and communicate in the English language both orally and in writing
• Interpret and understand financial information generated from property management software reports
• Legally operate a motor vehicle (valid driver’s license)
• Work in a collaborative manner and in a team environment
• Proficiency with Microsoft Office
• Define and solve problems
• Understand and commit to the Mission and Philosophy of Mercy Housing

*This is a brief description of the position.

**Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.