Job Description

The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company’s vaccines, as well as education and resources.

They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases.

The Vaccine Customer Representative (VCR) is the primary point of contact for a variety of customers within their assigned geography.

These customers may include health care providers such as physicians, nurses, pharmacists as well as quality directors, immunization managers, and office managers.

Within their geography there are a diverse set of health care locations that they will call upon in order to execute their role including : clinics, health departments, integrated delivery systems, and hospitals.

The VCR is a key member of the local Customer Team that works collaboratively with other field-based employees such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region Medical Director (RMD) as well as other members of the extended team.

The primary activities include :

Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Company’s vaccine attributes in accordance with product labeling, and CDC and professional society recommendations.

Providing Company Vaccine management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.

Providing customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of our Company’s promotional materials.

Utilizing analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on the best ways to maximize their contract performance across the Company portfolio.

Assisting customers with education to improve their organization’s immunization rates through adherence to quality-based programs using appropriate tools such as Vaccine IQ.

Regularly monitoring their business performance against objectives using company provided tools.

Developing a territory level business plan that focuses on improving immunization rates with assigned customers in accordance with Our Company’s policies, standards, and ethics.

Maintaining product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines.

Specifically :

Within select customer accounts, acts as primary point of contact for the customer, meet with key customers / personnel to maintain understanding of their current practice structure, business model, and key influencers (Managed Care Organization / payers, employers, state policy), and their patients’ needs.

Identifies business opportunities and makes information available to relevant stakeholders to support the identified immunization needs.

For select customer accounts, coordinate with our Company’s customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.

to outline customer strategy for interactions / relationships aimed at improving immunization rates.

Territory Information :

This territory covers : Tri-Cities, WA.

The ideal location to reside is within this territory.

Position Qualifications :

Education Minimum Requirement :

Minimum of high school diploma with at least 4 years of relevant work experience which could include : professional sales, experience in marketing, military, or healthcare / scientific field (pharmaceutical, biotech, or medical devices). OR

Bachelor’s Degree with 0-3 years Sales experience

Required Experience and Skills :

Demonstrated aptitude to excel in current or previous educational or professional roles

Ability to work both independently and within a team environment

Strong organizational and time management skills

Excellent interpersonal and communication skills

Valid Driver's license

Preferred Experience and Skills :

Ability to convey technical concepts accurately and clearly

Prior experience working in a technical / scientific field or healthcare environment

Previous sales, account management, consultative, or customer service experience

Experience developing and executing a plan for engaging customers and meeting customer needs

Understanding of Marketing / Sales & / or Marketing / Sales Support Functions / Operations

Ability to analyze metrics to assess progress against objectives

Vaccine’s experience

MSJR

EBRG

Vetjobs

Vaccinesales

NOTICE FOR INTERNAL APPLICANTS

Inaccordancewithallemployees subjectto thispolicyarerequiredtohaveaminimumoftwelve(12)monthsofserviceincurrent positionprior toapplyingfor openpositions.

If youhavebeenofferedaseparationbenefitspackage,buthavenotyetreachedyour separationdateandareofferedapositionwithinthesalaryandgeographicalparametersasset forthintheSummaryPlanDescription(SPD)ofyourseparation package,thenyouarenolonger eligible foryourseparationbenefitspackage.

Todiscussinmoredetail,pleasecontactyour HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders).

Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated.

Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Last updated : 2024-03-04