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About Us : u003C / p>

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Who is Mercedes-Benz Financial Services? u003Cbr>

Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG.

We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. u003Cbr>

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Why work at Mercedes-Benz Financial Services? u003Cbr>

Working at Mercedes-Benz Financial Services is more than a job - it's an opportunity to join an innovative team where you are valued for your contributions.

As an employee, you will experience career development in a positive, employee-centric environment. We're a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees.

Our employees experience a comfortable, friendly environment and relaxed, inclusive culture. u003C / p>

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Benefits u003C / p>

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When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life. u003Cbr>

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As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond - beginning day one : u003C / p>

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Get Rewarded! Competitive salary plus an annual bonus based on company performance and / or personal yearly performance u003C / li>

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Need a vacation? How about just some time for YOU! In addition to our vacation time, you'll receive nine (9) additional corporate holidays and six (6) Personal days, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you! u003C / li>

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Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program u003C / li>

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We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities u003C / li>

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Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Two Days for New Grandparents;

as well as Adoption Expense Reimbursement Programs - up to $12k per child u003C / li>

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Want to go back to school? Tuition Assistance Scholar Program - receive up to $5,250 / year in vouchers to complete business-related coursework u003C / li>

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It's all about balance - Our hybrid work environment encourages employees to utilize the flexibility of working from home, as well as the benefits of in-person collaboration that our offices provide u003C / li>

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Job Overview : u003C / p>

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Assist the vendor relations manager in the execution and deployment of strategic initiatives core to the ongoing business objectives.

Ensure presence of quantifiable performance indicators to correspond with strategy roll outs. Primary liaison for on-site vendor unit managers, responsible to train leaders on MBFS reporting tools designed to aid in the oversight of daily operations.

Provide oversight for digital initiatives / projects related to the customer service vendor working in collaboration with the digital teams, domain coordinators, business system owners and internal operational departments with the Fort Worth business center. u003C / p>

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Responsibilities : u003C / p>

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Design and execute strategies at the call center to meet overarching targets and objectives set forth from leadership. Travel to program location / - 25% of the time for on the ground supervision and observation. (50%) u003C / li>

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Responsible for oversight of the input of new hire onboard & offboard requests & associated tickets essential for access requirements for the vendor program.

Create and launch internal assessments for new process work migrated to the vendor. Coordinate system testing and troubleshooting of process workflows. (20%) u003C / li>

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Resolve escalated issues stemming from the various operational departments, field sales teams, website teams and brand partners.

Devise, document and implement continuous process improvement strategies based on identified gaps and trends. (15%) u003C / li>

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Provide leadership interaction with vendor unit managers for the further development of the vendor program. Offer strategic insight and program awareness to aid in goal identification and goal achievement. (10%) u003C / li>

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Perform other projects or special assignments as required. (5%) u003C / li>

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Qualifikationen u003C / h2>

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Qualifications : u003C / p>

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Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. u003C / p>

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This position requires a minimum of 1 years of overall work experience. Preferred experience includes : u003C / p>

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Business-General : 3 years u003C / li>

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Collections : 1 year u003C / li>

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Management : 1 year u003C / li>

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Remarketing : 1 year u003C / li>

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Training Development : 1 year u003C / li>

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Vendor Management : 1 year u003C / li>

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Education : u003Cbr>

High School Diploma / (GED) is required, Bachelor's Degree is preferred. u003C / p>

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Additional Knowledge : u003C / p>

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1 year of management experience preferred. u003C / li>

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Skills : u003C / p>

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Analytical skills n u003Cul>

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Ability to Collect data and establish facts and identify trends and variances; Ability to Integrate information from a variety of sources with varied levels of complexity u003C / p>

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Facilitation skills u003C / li>

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IT skills n u003Cul>

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Testing u003C / li>

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PC skills n u003Cul>

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Microsoft Office u003C / li>

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Problem Solving skills u003C / li>

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Recommended Prerequisites : u003C / p>

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Team Leader roles in call center; Collections, Client Services, Remarketing Training roles in call center; Collections Client Services, Remarketing Quality position in call center;

Collections, Client Services, Remarketing Business Analyst with leadership experience u003C / p>

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EEO / Minorities / Females / Disabled / Vets u003C / p>

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LI-JM2 u003C / p>

PDN-9b6eeea4-6989-4a27-94c1-5d61593af753

Last updated : 2024-03-09