Key Responsibilities

• Gathering information and triggering quality investigations regarding defects found in the process or by customers regarding CLB - OVF - Pharma - DG -Delay - Countour - ULD.
• Perform root cause analysis and propose action plans in conjunction with Operational Excellence Manager.
• Coordinate implementation of action plans as defined by Operational Excellence Manager.
• Propose process improvements.
• Contribute to resolve problems.
• Contribute to develop standard operational and working practices.
• Drafting of SOP (Standard Operation Procedure) and WI (Work Instructions).
• Contribute to ensure specific operational and safety compliance.
• Elaboration of presentations related to quality issues for training and/or awareness talks.
• Make training talks, awareness and training for operations workers with topics defined by Operational Excellence Manager.
• Support in the implementation of tools and work instruments with Operational Excellence topics as Avianca's main partner.
• Support in standardization of processes.
• Measurement of parameters to survey processes and to study proposals for their improvement.
• Review of databases and transactional systems for research and analysis.
• Other tasks assigned by the Operational Excellence Manager.

Qualifications

• Four-year degree from an accredited college or university or 5 years previous supervisory/management experience.
• Aviation Industry experience a plus.
• Must be able to pass a ten-year background check as required by US Customs.
• Must be able to lift and move up to 70 pounds.
• Must be able to meet airline client work schedule requirement.
• Must be available on call and flexible to work variable shifts including weekends and holidays.
• Work is done primarily indoor but sometimes outdoors. Must be comfortable working in all weather conditions.
• Must pass an FBI background check and obtain a custom seal.
• Must pass driver’s test with the Department of Airports and obtain a driver’s license to drive on Airport Operational Area (AOA).
• Must pass pre-employment medical and drug test.

Knowledge, Skills and Abilities

• Ability to learn quickly.
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal skills
• Good communication skills
• Ability to work as part of a team
• Ability to build relationships
• Ability using informatic tools
• Knowledge of LEAN Management Methodology (desirable)

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may regularly work in outside weather conditions. The employee frequently works near moving mechanical parts, high voltages and high hydraulic/pneumatic pressures. The employee is also frequently exposed to very loud noise levels, fumes or airborne particles and hazardous substances, materials or waste. The employee occasionally works in high, precarious places.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear. Other tasks include digging and shoveling, such as snow removal around equipment and office. Employee may also engage in debris removal which involves lifting, bending and stooping. The employee must frequently lift and/or move up to 25 lbs and occasionally lift and/or move up to 70 lbs.