Description

Primary responsibilities:

-Act as human answering service outside or during business hours for a variety of businesses, including doctor's offices, hospitals, and insurance companies.

-Greet customers warmly and ask how to help.

-Transfer calls.

-Relay verbal messages.

-Record and deliver messages.

-Call the appropriate person requested by caller.

-Page individuals and inform them of message.

-Refer caller to emergency numbers if necessary.

-Date stamp time of call and record in computer system.

-File messages.

-Operate cord or cordless switchboard.

-Operate intercom, two-way radio, or public address.

-Arrange conference call.

-Schedule or cancel appointments.

-Answer caller's questions.

-Accept orders.

-Monitor alarm systems.

-Proofread messages and sort mail.

-Perform other clerical duties as necessary.