Provides 24/7 network, hardware, and software support for the organization’s computer information systems and devices which includes troubleshooting and resolving issues for clinical, administrative, and financial applications, desktop issues, and mobile devices. Oversees and monitors network status, evaluates the performance of multiple applications, runs appropriate testing and diagnostics, and escalates issues to other applications and network analysts as needed. Oversees the Information Systems Service Desk operation and provides excellent customer service.

Required Qualifications:
Education: Associate degree in information technology or related field is required. Three or more years of experience working in information technology providing assistance on applications can be considered as meeting the Associate degree requirement.
Licensure: None
Experience: At least three years experience (in addition to the required educational experience) in customer service; experience with PC applications in a multi-computer environment.
Skills, Knowledge, Abilities: Customer service; strong organizational skills, self-motivated, leadership, interpersonal, problem-solving. Ability to effectively communicate and collaborate with hospital and medical staff. Decisiveness when needed, integrity, responsibility, and accountability. Excellent oral and written communication skills.

Preferred Qualifications:
Education: Bachelor’s degree. Formal education in customer service.
Licensure: None
Experience: Three years experience supporting clinical, financial, and administrative computer applications and providing customer service in a hospital multi-computer system. Previous call center experience.
Skills, Knowledge, Abilities: Expert in customer service and technical computer and application support in a multi-system hospital environment. Ability to use service/help desk incident reporting software, multi-computer system monitoring, network status, and computer performance software. Excellent typing ability. Ability to use Microsoft Windows, Word, Excel, and Outlook.

Memorial Health System has been dedicated to healing, inspiring, and transforming the health of our community since 1946. With multiple hospital facilities, outpatient surgery locations and diagnostic centers, more than 100 Physician Clinics, and post-acute services including skilled nursing, you can find your fit at Memorial.

When you join our team, you join more than 5,000 individuals committed to exceptional care. We offer several of the region's most comprehensive clinical programs and medical specialties unique to the Coast, including a Level III Neonatal ICU, state-designated Level II Trauma Center, Hyperbaric Oxygen Therapy, and Mississippi's first nationally-certified Primary Stroke Center.

At Memorial, you are valued. We know that our increasingly diverse communities need healthcare professionals that reflect their different cultural backgrounds, perspectives, and values. We acknowledge the uniqueness of all individuals, their commonalities as well as differences, all of which have shaped their lives in meaningful ways.

The development of our team members is integral to the patient care we provide. Grow your skills, and grow with Memorial.

Memorial Health System is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.