As Mejuri’s Regional Director of Stores, you will be responsible for the in-store experience and business performance within multiple stores in the market leading a high performing team of District and Area Managers. Reporting to the SVP of Retail, you will be responsible for strategy of growth and performance of the retail business in your region to maximize results and Key Performance Indicators (KPIs). You will lead, develop and motivate your leadership team to drive individual and team performance and profitability, while fostering a strong sense of Mejuri's culture and values. You will be a key conduit between head office and the stores building effective relationships and facilitating excellent partnerships throughout the company. You will identify opportunities to enhance the retail experience through our offerings/services, increasing profitability and offering a best in-class customer experience.

You will manage and provide oversight of your region including all aspects of profit, people, and process within your market, partnering with People Operations, Retail Operations, Marketing and Merchandising departments to exceed targets. You are people & client obsessed and have a passion for helping store teams drive exceptional and consistent customer experiences through leading by example, planning, coaching & developing high- performing teams.
What you'll do:

Revenue & Profitability: 

• Responsible for the financial health and profitability of all stores within your area, driving revenue and exceeding targets. 
• Responsible for managing store’s spend & seeks opportunities to minimize costs.
• Review and monitor daily, weekly, monthly business and people results and create strategic plans in partnership with the SVP, Retail to achieve ideal targets. 
• Support District and Area Managers in setting and achieving KPI goals, by driving a culture of performance, cost awareness and accountability. Develop the required business acumen to analyze results and plan & execute for improvement. 
• Responsible for mitigating risk within stores, identifying and resolving all gaps or roadblocks to profitability & protecting our assets including internal & external theft, inventory accuracy & shrink. 
• Form partnership & provide regular feedback to the Visual Merchandising team to ensure all locations have the correct assortment, depth & breadth, designed to drive profitability & sales. 

People:

• Ensure that we have the right people in the right positions at the right time and in the right quantities across your stores
• Validate and participate in the sourcing, assessment, and selection of talent to build the infrastructure necessary to sustain and grow our scaling business 
• Validate and participate in the successful integration and onboarding of new talent to our store leadership teams.
• Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
• Build healthy relationships with our people and establish a positive and engaging work environment.
• Ensure that store schedules are supported with high quality and accurate inputs and uphold the standards of responsible live-week management
• Nurture a sustainable talent pipeline by providing store teams access to learning opportunities to prepare them for success in both current, and future, opportunities 
• Validate and uphold the Mejuri compensation philosophy, ensuring that employees are compensated appropriately for their performance 
• Validate that high performing employees are retained and low performing employees are amicably exited.
• Adhere to and validate our compliance practices and partner with People Operations to resolve escalations as they arise

Customer Experience:

• Lead by example and validate the quality of the in-store customer experience by communicating,training, and upholding expectations on the team on Mejuri’s Steps of Selling. 
• Provide in-store coaching to the leadership team, working alongside them to demonstrate best practices in hosting, customer service and product knowledge.
• Lead and validate client strategy to build lasting relationships with existing customers and drive new customer acquisition.
• Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings. 

Operations:

• Responsible for providing day-to-day support to Store Managers to ensure all objectives are achieved, operational, brand and product standards are maintained & store teams are set up for success.
• Identify and escalate opportunities, gaps, risks and roadblocks with urgency and partner as needed with cross functional teams to resolve.
• Partner with Operations teams to hold successful inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
• Champion best practices and execute the maintenance of all store functions ensuring locations are able to operate seamlessly, on time and achieve the desired objectives & KPIs

What you bring to the table:

• Experience as a multi-unit people leader in retail, sales or customer service.
• Understanding of the regional market and requirements relevant to new store openings.
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast paced environments.
• Demonstrated understanding of service excellence in a consumer environment.
• Excellent communication skills.
• Deep local knowledge and informed of trends in retail, you’re well connected, and you know how to navigate and grow your network to get the introductions you need.
• Desire to work in a fast paced, entrepreneurial environment –you understand the importance of experimentation and iteration.
• Bonus: you’ve opened a store from scratch.

Bonus: you’ve worked at a start-up or fast growing company.

Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of $150k-$200k per year based on a candidate’s experience and qualifications.

• A minimum of three weeks vacation, plus personal days and three religious observance days (for full-time employees)
• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
• Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
• Semi-annual performance reviews.
• Internal coaching department and learning and development to support career growth and plans for everyone.
• A generous product discount!

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