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General Description
Chiro One Wellness Centers is a high-growth, healthcare organization with 50 clinics, primarily in the Midwest. Each month, we help thousands of patients live happier, healthier lives through our unique model of chiropractic care.
This Customer Service Representative is the first point of contact for prospective patients reaching out for Chiropractic care. They are responsible for effectively communicating the value of receiving treatment at our Chiro One clinics to convert prospects into patients. Top KPIs for the role include the number of new patients appointments kept and the conversion rate of leads to new patient appointments. It is their responsibility to drive patient acquisition via inbound and outbound calls, chats, texts, and emails utilizing CCaaS, CRM, email, and nurture technology platforms.
A Customer Service Representative demonstrates a thorough understanding of the Chiro One value proposition and successfully communicates and nurtures prospective patients to drive new patient acquisition. This role is a good fit for highly motivated individuals who are goal driven, service-focused and looking to be a part of a mission-driven organization.
Essential Functions and Responsibilities
Minimum Qualifications
Preferred Qualifications
Job Competencies:
Disclaimer
All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.
Full Time
$56k-80k (estimate)
09/23/2023
05/23/2024
medullamedia.com
<25
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