We are looking for an upbeat, dynamic, and friendly Customer Service Representative to join us. This rewarding position will maximize your strengths and skills while helping others live healthier, longer lives. This position is a great opportunity for individuals that are seeking a stable career.

What you will be doing:

• Primary point of contact for inquires, concerns or requests of information
• Answer calls in a high call volume environment
• Follow established guidelines to respond to members in an accurate, timely, professionals and culturally competent manner
• Handle member grievances, appeals and billing issues. Escalate when necessary
• Educate members and providers on eligibility
• Handle member and providers requests through e-mail, voicemail, fax, etc.
• Conduct member surveys as assigned
• Attend and participate in department meetings
• Perform other related duties as required or assigned

Qualifications:

• High school Diploma or GED
• 1 year of handling medical insurance and/or medical customer service experience
• Knowledge of insurance benefits, verification, and billing preferred
• Prior experience in call center setting or related high volume call environment

We are seeking an individual that is highly-organized, able to work in a team-oriented environment, be computer savvy, able to communicate clearly and have outstanding customer service.

IND1

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Call center: 1 year (Preferred)

Work Location: In person