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Being a Customer Service Representative involves more than the acquisition and sales process. We provide entry-level training on technology usage, consumer relations, product and service knowledge, and market preferences for you to utilize in customer interactions.
Our client partners take the guesswork out of the initial process by administering pre-qualified leads and sharing insight on sales discounts and services for local neighborhoods.
This head start helps to guide you and fellow Customer Service Representatives when developing daily or weekly sales plans.
If you are looking for a position where problem-solving, working with people, business development, and communication are all at the forefront, our Customer Service Representative position fits you.
We aim to utilize customer service, sales, and marketing skills to increase customer acquisition for our client. As one of the top telecommunication companies in the world, they are continuously evolving and implementing new technologies in neighborhoods nationwide.
Our Customer Service Representatives work to increase understanding of new products and services among those in our local region by direct contact with consumers.
Responsibilities of the Customer Service Representative Position : Communicate directly with local consumers to initiate and achieve customer acquisition and sales goalsDevelop and utilize knowledge of client products and services to provide solutions and excellent customer service to local communitiesDetermine consumer needs by inquiring about their current experience and thoroughly discussing client products, services, and discountsAttend training sessions with other Verizon Customer Service Representatives and members of the management team to build knowledge of client operations, sales metrics, and outreach goalsNavigate client-provided handheld technology to assist in customer service before, during, and after the sales processQualifications for a Successful Customer Service Representative : High school diploma or equivalency requiredAssociate's or two-year program degree is encouragedExperience in customer service, sales, marketing, community outreach, business, or leadership is preferredReliability in time management and completion of daily tasks both individually and collaboratively with other Customer Service RepresentativesAbility to implement marketing and sales tactics when given appropriate trainingAppetite for learning and developing management skills to assist in office operations#LI-Onsite
Last updated : 2024-05-18
Full Time
$69k-88k (estimate)
05/19/2024
05/25/2024
mediabistro.com
New York, NY
100 - 200
The job skills required for Customer service representative include Customer Service, Problem Solving, Products and Services, Leadership, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.