Inside Sales

WHY MEDFAB?

MedFab is a growing company working primarily in the medical device industry. Our work environment is positive and forward thinking. The people we hire are customer focused, employ a strong work ethic, are honest and respectful, and are looking for continuous growth and improvement. We offer our team members the opportunity to advance their careers through on-site and off-site training. Clear and open communication occurs throughout the organization at all levels. We offer great compensation packages which include health & dental insurance, 401(k) matching plan, paid time off, holiday pay, and other benefits. We encourage you to take advantage of an opportunity to grow in your career by becoming a part of the MedFab Team! We are excited to interview experienced candidates.

Job Overview – Inside Sales

We are seeking a motivated and results driven Inside Sales Representative to join our team. As an Inside Sales Representative, you will be responsible for generating new leads, making outbound calls, and closing sales. This is a great opportunity for someone who enjoys building relationships with customers and has a passion for sales.

Qualifications/Requirements

1. Proven experience in inside sales or a similar role preferably in the medical device industry or with a machining CMO supplying the medical device industry.

2. Experience reading prints

3. Experienced in discussing machining, secondary ops and other capabilities with customers.

4. Excellent communication skills, both verbal and written.

5. Strong negotiation and persuasion skills.

6. Ability to work independently and as part of a team.

7. Proficient in using CRM software to manage customer interactions.

8. Knowledge of the market trends and competitors in the medical device industry.

9. Business development mindset with a focus on achieving sales targets.

Responsibilities - Account Manager/Customer Service

1. Sales Functions:

· Conduct outbound calls to new contacts within existing customers to introduce our capabilities

· Sales analysis by customer and by part to include.

· Prospecting for new projects within existing customers/buying groups/engineering

· Build and maintain relationships with existing and potential customers

· Identify customer needs and recommend appropriate solutions

· Email marketing

· Trade show management/coordination.

· Follow up with contacts made at trade shows.

· Daily coordination with Outside Rep.

· Create/update marketing materials in coordination with Outside Rep.

· Site visits with Outside Rep.

· Close deals and achieve monthly sales targets

· Collaborate with Outside Sales to develop strategies to reach new customers

· Keep accurate records of sales activities and customer interactions

2. Quote intake from customers and Outside Rep.

· Coordinate quote process with Engineers, Quality, Planner, and Dir. of OPS

· Log, track and finalize all quotes

· Handle all quote follow up with customers

3. Purchase Order intake:

· Receive PO’s and coordinate with Engineer, Quality, and Dir. of OPS

· Log PO's and process in manufacturing software

· Confirm PO acceptance with customers

4. Customer Service Duties:

· Process requests for altering delivery dates in and out.

· Accommodate shipment tracking number requests.

· Customer follow-up on status of parts

· Approval of overages for those accounts that require pre-approval

· Weekly and monthly spreadsheet completion of ship date for select customers.

· Miscellaneous customer requests

· Communication with Engineers and customers on print issues.

· General inbound customer inquiries

· Provide customer support for Outside Sales Reps.

· Follow up with customers to ensure satisfaction and identify opportunities for additional sales

Job Type: Full-time

Pay: $50,000.00 - $90,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus opportunities
• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person