About MedElite:

MedElite provides innovative solutions for skilled nursing facilities by partnering with long-term care providers and clinicians for the benefit of not only the facilities but also the specialists and most importantly, the patients. MedElite’s vision is to revolutionize geriatric healthcare by combining state-of-the-art equipment and on-site expert clinicians with our long-term care facility partners. We are paving the way to an all-new concept of medical services that provides our patients with proactive care for many significant health concerns that have previously been neglected. MedElite accomplishes this by providing our physicians with advanced technology, which allows them to perform testing and treatment for patients that would otherwise not be possible. Our unique service supports facilities to ensure enhanced quality of life for our patients.

Position Details:

As the Clinical Communications Supervisor at MedElite, you will play a pivotal role in managing and enhancing communication strategies both internally and externally. You will be responsible for overseeing a team of communication specialists, ensuring seamless information flow within the organization, and maintaining a positive and consistent external image. This position requires a strategic thinker with exceptional leadership and interpersonal skills.

Responsibilities:

• Manage a team of communication professionals within the clinical context in an administrative setting, provide guidance, set expectations, and evaluate performance to ensure smooth communication with Clinical staff at nursing facilities and Providers, including MDs, NPs, LPNs, RNs, etc.
• Develop and implement effective communication strategies specific to a clinical setting, considering the unique requirements of patient care, medical staff, and administrative teams.
• Develop and implement emergency communication protocols, ensuring that critical information reaches the appropriate individuals promptly during urgent situations.
• Ensure all qualified patients are included on the Resident Visit Lists for provider visits and any revisions requested by facilities and/or providers are notated accordingly.
• Ensure that all communication practices comply with relevant healthcare regulations, including HIPAA (Health Insurance Portability and Accountability Act) and other privacy standards.
• Work closely and build rapport with clinical teams, administrators, scheduling, and other departments to ensure consistent and effective communication across the organization.
• Track the effectiveness of communication initiatives in improving patient care, safety, and staff satisfaction. Continuously seek opportunities to enhance communication processes.
• Ensure that all team members are trained on and are familiar with basic medical
• terminology and have a clear understanding of departmental processes and
• communication rules.
• Assist with EMR access and facility emergency requests.
• Handle escalations.
• Provide daily, weekly, and monthly reporting to management

Qualifications:

• Clinical expertise is essential.
• A Bachelor’s degree is desirable.
• Prior involvement in healthcare communications positions and proven leadership skills within a team are imperative.
• Proficient knowledge of medical terminology and adherence to regulatory requirements are crucial.
• Capable of handling sensitive information with utmost confidentiality.
• Familiarity with healthcare regulations, particularly HIPAA, is required.

Benefits:

• Health
• Dental
• Vision
• Company Sponsored Life Insurance
• Short and Long term Disability
• Paid Time Off
• Commuter Benefits

Salary Range: $80,000-$100,000

EEO/AAP Statement: MedElite is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. MedElite is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.